Service Operations Coordinator
PartsSource Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Solon • Ohio • United States
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About the role
- Receive and log service requests via phone, email, and internal systems
- Create service calls and work orders accurately
- Schedule Field Service Engineers (FSEs) according to availability and priority
- Enter service notes, failure descriptions, and resolution details as provided
- Attach POs, quotes, and supporting documents
- Maintain clean, organized service records
- Place parts orders using provided part numbers
- Track shipments and update ETAs
- Ensure exchange/return documentation is sent respectively
- Provide basic status updates and scheduling confirmations
- Communicate ETAs and appointment windows
- Route escalations to senior team members
- Communicate with FSEs regarding schedules and job status
- Support Service Operations Specialists with administrative tasks
- Accurate work order creation
- Timely scheduling
- Minimal data entry errors
- Positive internal responsiveness
- On-time follow-through
Requirements
- Strong organizational skills
- Professional written and verbal communication
- Comfortable with computers and ticketing systems
- Ability to manage multiple tasks simultaneously
- Applies critical thinking to troubleshoot issues and make timely, well-reasoned judgment calls.
- Customer service or dispatch experience
- Healthcare background - highly preferred.
Benefits
- Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
- Career and professional development through training, coaching and new experiences.
- Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
- Inclusive and diverse community of passionate professionals learning and growing together.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service request loggingwork order creationparts orderingshipment trackingdata entry
Soft Skills
organizational skillsprofessional communicationcritical thinkingcustomer servicemulti-taskinginternal responsivenesstimely follow-through