Parts Town

Customer Support

• Work closely assisting Part Experts with sales, service and support needs when purchasing parts
• Cover the AIF portals (Web, EDI, and MDA)
• Create and Update survey and escalation cases for AIF
• Sort the Customer Service Email Queue
• Manage [email protected] emails – including but not limited to: merging accounts, creating import lists, creating UPS labels, updating account information, and registering users
• Sort, update, and combine the new account list
• Create Bloomfire documents as needed
• Sort and distribute reports to their specific business units
• Assist with the UPS Exceptions Report
• Manage customer portals
• Create and email warranty credits to the customer
• Deliver exceptional customer service through emails to our internal and external customers

Customer Support Specialist

• Partner with an Elite customer base to assist with pricing, quote generation, parts identification, shipping, tracking, and returns
• Manage customer orders processed through various different channels
• Answer various inbound calls daily from an assigned account base of customers while delivering top notch customer service
• Manage customer relationships throughout the entire ordering process, handling inquiries relating to pricing, quote generation, part identification, availability, shipping, and returns
• Be part of an Elite group, upholding Parts Town’s high quality standards and exceeding customer expectations
• Maintain stellar communication and strong attention to detail

Financial Planning and Analysis

• Our Financial Analyst will pair up with our business unit and functional leaders to improve both top and bottom-line results. You’ll prepare and improve our financial reporting to highlight key takeaways and identify opportunities for process improvements, analyze the business, and understand the needs of our internal and external customers. The Financial Analyst will provide insights to support the implementation of projects to improve our operational efficiency. In this highly analytic, data driven role, you will always be thinking of creative ways to help business unit leaders drive success throughout their businesses. You will support the business with its monthly forecasting and annual budgeting processes. You will be the financial voice during meetings, and you will always be looking for ways to grow company-wide sales and profitability.