Parts Town

Director, Customer Solutions

Parts Town

full-time

Posted on:

Location Type: Hybrid

Location: Addison • Illinois • New York • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $91,555 - $136,771 per year

Job Level

Lead

About the role

  • Lead and align with Platinum and Service Elite Parts Experts management on the overall customer experience journey
  • Partner with future Senior Operations Manager to ensure back-office processes are current, efficient, and effectively managed
  • Develop, deliver, and analyze performance metrics that support excellent customer interactions
  • Support and coach Parts Experts Platinum and Service Elite leaders
  • Develop and coach team members to support talent development
  • Partner with Customer Experience leaders to define and refine processes
  • Evaluate and implement continuous improvement opportunities
  • Collaborate with Business Development team to design processes

Requirements

  • Proven track record of managing high-volume customer experience teams
  • Strong project management, data/reporting, and process improvement skills
  • Proficient in Microsoft Excel
  • Knowledge of systems like Salesforce (CRM), Qlik (BI), and SAP
  • Understanding of global fulfillment center operations
  • Must be committed to coaching, training, and building knowledge resources
  • Ability to multitask under pressure without sacrificing accuracy or service quality
  • Fantastic communication skills in English (verbal and written)
Benefits
  • Potential for quarterly profit-sharing bonus
  • Hybrid Work schedule
  • Monthly IT stipend
  • Team member appreciation events and recognition programs
  • Volunteer opportunities
  • Casual dress code
  • On-demand pay options: Access your pay as you earn it
  • Health insurance
  • 401k/401k match
  • Employee assistance programs
  • Time away

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementdata reportingprocess improvementMicrosoft ExcelSalesforceQlikSAP
Soft skills
coachingtrainingcommunicationmultitaskingaccuracyservice quality