PartnerStack

Onboarding Consultant

PartnerStack

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$70,000 - CA$100,000 per year

About the role

  • Become an expert on the PartnerStack platform and continuously learn features being released and suggest how to improve our product
  • Coordinate and guide customer onboarding projects from kick-off to launch. This includes the creation of work back schedules and acting as the primary point of contact
  • Train customers on various aspects of the Partnerstack platform
  • Document key decisions that will help guide the customers with future platform decisions
  • Conduct extensive discovery about partner experiences, goals and pain points in an effort to make informed and consultative recommendations
  • Work cross-functionally with teams across the organization to help customers launch their program in the most effective way

Requirements

  • You have experience in customer experience, project coordination, implementations or related roles
  • You are able to focus on new and effective ways to improve processes and provide value to the client
  • You are able to communicate effectively and succinctly to communicate value to customers
  • You have previous experience in the Partnerships space
  • You thrive in a fast paced environment, able to self-start and learn on the job
  • You Understand SaaS business and have an interest in keeping up with the industry
  • You work well on a team and can effectively manages stakeholder expectations
  • You can successfully prioritize competing tasks
  • You have true attention to detail and affection problem solving abilities
Benefits
  • A MacBook shipped to you and a budget for peripherals of your choice
  • Flexible working hours (in coordination with your team)
  • Flexibility to work abroad for up to 8 weeks at a time
  • Regular social events, even while working remotely
  • Annual peripheral refresh
  • Competitive salary and opportunities for promotion
  • High-quality health insurance, active from your first day
  • HSA and Wellness Accounts
  • Generous vacation and time off plan
  • Employee Stock Option Plan for everyone (ESOP)
  • RRSP with an employer matching component

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer experienceproject coordinationeffective communicationprocess improvementstakeholder managementattention to detailproblem solvingself-starterteam collaborationtask prioritization