Repairer Account Manager
Partly
full-time
Posted on:
Location Type: Remote
Location: New Zealand
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About the role
- Create and prioritise onboarding pipelines across a wide range of national and local businesses.
- Establish and nurture the repairer relationship from the first interaction, assess customer needs and pain points, prepare and deliver presentations and demos, follow up with prospects, assemble proposals, and work together with the broader team to drive adoption.
- Provide support to increase usage amongst our new existing repairer network.
- Create cross-team feedback loops to share feedback / solve problems and relay customer feedback to the product team, engineers, and company executives.
- Work closely with the product team to represent the voice of the customer and industry trends by gathering, summarising and sharing the most pressing issues facing our prospects and customers.
- Identify ways to provide customers with the information and answers they need before they have to ask the questions.
- Rapidly learn, grow and develop faster than the business, positioning yourself as a future leader at Partly.
Requirements
- Experience with automotive businesses either in a collision repairer aspect or as a supplier to repairers.
- Proven success managing time and juggling multiple accounts whilst exceeding customer expectations.
- Business proficiency in the English language.
- (Bonus) Experience in technology-related Sales, Key Account Management or Business Development within a start-up or fast-growing company.
- (Bonus) Experience in e-commerce customer service within the automotive space.
- (Bonus) Experience working with a diverse range of geographies, cultures and linguistic backgrounds
Benefits
- High trust, low process and no bureaucracy. We hire exceptional people whose judgment we trust. This means we proactively remove any process or rules that slow us down (for example, our expense policy is simply the “red face test”).
- Competitive base salary + equity. We offer competitive salaries and generous equity options for all full-time employees, ensuring everyone shares in the financial upside when we win.
- Flexible working hours. Choose when to work based on what time you’re most effective (no mandatory or set hours). We combine flexibility with an office-first approach (in cities where we have critical mass, i.e. London, Christchurch, Auckland).
- Focus Days. Two days per week, with zero meetings, dedicated solely to uninterrupted deep work
- Take time when you need it. We don’t ask questions or care if people have a negative leave balance. We work extremely hard and trust our team to take the time they need to recharge.
- Offices in Christchurch CBD and on Auckland’s Karangahape Road. We invest heavily in our offices (standing desks, healthy snacks, quality coffee, drinks on tap) to ensure they’re places people are excited by, where they build relationships and get their best work done.
- Learn from the best. Whether it’s during a ‘Lunch n Learn’ or hearing from a unicorn CEO at a Fireside chat, you’ll have the opportunity to constantly learn from the world’s best.
- Quarterly season openers & annual global offsite. Connect regularly at the nearest centralised location for a week of collaboration, big-picture planning and team events.
- Team connection. Monthly team lunches, celebrating our wins, happy hours and more!
- Parental leave and flexible return to work. Do what works for you. Primary carers can return with 4-day weeks (on 100% pay for the first 12 weeks). Secondary carers get 10 days full pay.
- Payroll Giving: We encourage generous giving and donate to the high-impact charities you support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer relationship managementpresentation skillsproblem-solvingcommunicationtime managementteam collaborationfeedback analysiscustomer serviceleadershipadaptability