ParentSquare

Customer Advocacy Manager

ParentSquare

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $70,000 - $100,000 per year

About the role

  • Play a pivotal role in amplifying the voices of ParentSquare customers.
  • Focus on harnessing the power of their success stories to elevate ParentSquare’s market presence.
  • Lead in identifying, nurturing, and promoting customer advocates.
  • Create compelling content showcasing ParentSquare contributions to family engagement and student success.
  • Partner with Customer Success, Sales, Product, Events, and Marketing to identify advocates.
  • Capture and develop compelling customer stories—quotes, videos, case studies, social content, and presentation assets.
  • Grow and engage the ambassador community through campaigns, recognition programs, and networking sessions.
  • Identify, prepare, and support ambassador speakers for events.

Requirements

  • 3–5+ years of experience in customer advocacy, community management, customer success, event management, or related fields.
  • Exceptional relationship-building skills with educators, district leaders, and internal teams.
  • Strong writing, interviewing, and storytelling ability.
  • Comfortable working with CRM and engagement tools.
  • Experience managing speakers, content pipelines, and/or conferences is a plus.
  • Highly organized with strong follow-through and operational rigor.
  • A passion (plus proven track record) for education, community building, storytelling, and elevating customer voices.
Benefits
  • Employer-paid health insurance (including dependent coverage)
  • An employer-matched 401K retirement savings program from day 1
  • Paid Parental Leave
  • Stock options
  • Health + wellness reimbursements
  • PTO that increases each year
  • 15 paid holidays, including your birthday!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer advocacycommunity managementevent managementstorytellingcontent creationrelationship buildingspeaker managementcontent pipeline management
Soft Skills
exceptional relationship-buildingstrong writinginterviewinghighly organizedstrong follow-throughoperational rigorpassion for educationcommunity building