ParentSquare

Senior Manager, IM

ParentSquare

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $100,000 - $120,000 per year

Job Level

Senior

About the role

  • Hiring, training, motivating and coaching Implementation Managers (IMs)
  • Accomplishing team results by communicating job expectations; planning, monitoring, and appraising job results
  • Defining objectives, identifying and evaluating trends and options, and evaluating outcomes
  • Maintaining quality service by enforcing quality and customer service standards
  • Analyzing and resolving quality and customer service problems, and recommending system improvements
  • Organizing and overseeing team training needs in collaboration with engineering and the Directors of Implementation and Support
  • Troubleshooting, overseeing and supporting/escalating issues in the implementation process

Requirements

  • 2+ years of experience managing or leading a team of 5 or more
  • 2+ years of experience and proven success in customer implementations within an Edtech company or school/district
  • Bachelor’s degree (or higher) from an accredited college or university preferred
  • Excellent project and time management skills with the ability to maintain multiple different projects in different phases at the same time
  • Extensive experience in leveraging technology to support implementation (i.e. Hubspot, Jira, Zendesk)
  • Familiarity with SFTP and API for the purpose of collecting data
Benefits
  • Employer-paid health insurance (including dependent coverage)
  • An employer-matched 401K retirement savings program from day 1
  • Paid Parental Leave
  • Stock options
  • Health + wellness reimbursements
  • PTO that increases each year
  • 15 paid holidays, including your birthday!
  • Fully remote team with tools and equipment provided for home office
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementtime managementcustomer implementationsdata collectionSFTPAPI
Soft Skills
team managementcoachingcommunicationproblem solvingorganizational skills
Certifications
Bachelor's degree