PAR Technology

Customer Experience Technician

PAR Technology

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • New York • United States

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Salary

💰 $27 - $30 per hour

About the role

  • Be the face of PAR service excellence for our customers and deliver a WOW experience at each visit.
  • Provide quality support, responsiveness, and customer care.
  • Respond to customer calls in accordance with an established Service Level Agreement (SLA).
  • Troubleshoot, diagnose, and repair units and networks at the customer site.
  • Identify, analyze, and repair hardware, software and network failures.
  • Provide hardware, software and network installation services.
  • Provide on–call emergency service when needed.
  • Provide general customer service on the phone and in person.
  • Provide ongoing training to customers regarding POS operations and programming.
  • Educate customers on preventative maintenance best practices.
  • Manage company inventory of parts required to maintain customer equipment, as well as a company vehicle.
  • Works with all internal PAR departments to facilitate resolution on customer concerns.

Requirements

  • Customer and quality focused technicians eager to learn and make a difference for their customers and develop relationships.
  • Ability to apply critical thinking and customer service mindset to make quick decisions independently.
  • Self-motivated individuals that have the discipline to work on their own with minimal follow up.
  • Ability to listen and communicate with the customer and Help Desk regarding the dispatched service call.
  • A minimum of 2 years of experience in the detection, isolation and resolution of problems with microprocessor-based equipment strongly preferred.
  • Experience with inventory management.
  • Ability to train store management and employees on PAR products.
  • Ability to do minor construction type work such as drilling holes and mounting brackets.
  • Ability to utilize DOS commands for software reimages and understanding of PC BIOS configurations.
  • Understanding of AC power and the effects of a properly grounded AC circuitry.
  • Familiarity with running and terminating network cabling.
  • Potential travel outside your coverage area which may include an overnight or multiple night stay.
  • Flexibility to work after hours and weekends as required.
  • Clean driver’s license required.
  • Ability to climb and work with ladders and ability to lift 50lbs.
  • Ability to differentiate colors as part of troubleshooting and adherence to cabling standards.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingdiagnosingrepairinghardware installationsoftware installationnetwork installationinventory managementDOS commandsPC BIOS configurationsnetwork cabling
Soft Skills
customer servicecritical thinkingself-motivatedcommunicationtrainingflexibilityrelationship buildingresponsivenessproblem-solvingdiscipline
Certifications
clean driver’s license