Papa Gino's

IT Support

• Provide first and second-level technical support to restaurant and corporate users via phone, email, and remote tools.
• Respond promptly to help desk tickets, troubleshoot issues, and ensure timely resolution.
• Document all support interactions and maintain accurate records in the ticketing system.
• Assist with the setup, maintenance, and troubleshooting of POS systems.
• Support hardware and software installation, configuration, and upgrades.
• Monitor and support network connectivity across restaurant locations (routers, switches, firewalls, and wireless access points).
• Work with external vendors or service providers to resolve network and system outages.
• Ensure backup systems and data recovery protocols are in place and functioning.
• Maintain endpoint security compliance, including antivirus and patch management.
• Provide technical support for QSR-specific systems such as online ordering, delivery integrations, loyalty programs, and payment processing.
• Assist with technology rollouts, including POS upgrades and new location openings.
• Coordinate with operations and training teams to ensure smooth adoption of new technology solutions.
• Create and update technical documentation, FAQs, and user guides for restaurant staff.
• Assist in training employees on basic troubleshooting procedures and best practices.
• Identify recurring issues and recommend long-term solutions or system improvements.

IT Analyst – Help Desk Support