Panoptyc

Support Engineer

• Monitor, maintain, and troubleshoot a large fleet of cameras, camera relays, video displays and POS transaction relay devices
• Perform remote firmware updates and configuration changes across distributed hardware
• Diagnose and resolve hardware connectivity, performance, and operational issues
• Coordinate with field technicians for on-site installations and repairs when remote resolution isn't possible
• Manage installations of POSIX/Linux-based embedded systems, AWS IoT, Windows services and field devices
• Configure and maintain device networking, including USB network interfaces, VPN connections and firewall rules
• Implement automated monitoring and alerting for device health and performance
• Maintain device inventory, documentation, and configuration management systems
• Support new location installations by configuring devices pre-deployment
• Create and maintain installation procedures and technical documentation
• Provide technical guidance to field installation teams
• Validate device functionality and network connectivity post-installation
• Analyze device performance data to identify optimization opportunities
• Implement standardized configurations and deployment procedures
• Develop automation scripts for routine maintenance and monitoring tasks
• Collaborate with engineering teams on device selection and deployment strategies

Hardware Support Engineer – Field Device Operations