Panoptyc

Analyst

• Track staff capacity and task allocation throughout the day, adjusting priorities as volumes shift or staffing levels change.
• Monitor real-time work item queues across multiple verticals to ensure no task is left behind.
• Identify and escalate processing bottlenecks or SLA risks to leadership before they impact the customer.
• Provide high-frequency reporting on productivity, throughput, and queue health to keep the operation informed.
• Work hand-in-hand with operations managers to redistribute workloads based on real-time staffing and volume data.
• Working hours: Wednesday–Sunday.

Real-Time Analyst

Executive Assistant

• Manage complex calendar scheduling and meeting coordination across multiple time zones
• Prepare meeting agendas, capture detailed notes, and track action items to completion
• Coordinate cross-functional communication between Retail, Ops, Product, and Leadership
• Support retail rollout planning and logistics across multi-location deployments
• Organize and maintain documentation, dashboards, and reporting materials
• Assist with travel planning and administrative logistics
• Proactively follow up on projects, deadlines, and outstanding deliverables
• Identify process gaps and implement structure to improve execution efficiency

Executive Assistant – Retail Office

Customer Success Manager

• Own renewal and expansion targets across a defined enterprise portfolio
• Identify expansion signals through usage, ROI, and business change events
• Build and execute account expansion plans with clear timing, value rationale, and stakeholder mapping
• Partner with Sales on upsell/cross-sell execution
• Lead strategic conversations with VP and C-level stakeholders
• Deliver concise Quarterly Business Reviews focused on outcomes, ROI, and next-step growth
• Define and track precise account health metrics
• Push beyond surface-level answers to understand why metrics matter
• Close the loop with customers and quantify impact

Customer Success Manager – Enterprise

Sales

• Own the full sales cycle from prospecting to close for grocery and convenience retail customers
• Sell into Loss Prevention, Asset Protection, Operations, Security, and Finance leaders
• Close mid-market and enterprise deals ranging from pilots to multi-million ARR rollouts
• Build pipeline through outbound, events, referrals, and industry relationships
• Help define and execute the grocery GTM strategy
• Provide feedback to product and leadership based on customer needs
• Represent Panoptyc at trade shows, conferences, and customer meetings
• Hit and exceed aggressive revenue targets
• Build repeatable pipeline and forecasting processes
• Help build the foundation of a future grocery sales team
• Voice of the Customer - listen to customers pain points and jobs to be done, translate those into outcomes for the product and development teams

Head of Grocery Sales

QA Engineer

• Manage, mentor, and grow the QA team—setting priorities, providing feedback, and supporting career development
• Lead and evolve our test automation framework, with a focus on Playwright
• Design and implement end-to-end, integration, and regression test suites
• Champion a strong quality engineering mindset across the organization—shifting quality left and making it everyone's responsibility
• Collaborate with product and engineering to define acceptance criteria and testability requirements
• Identify gaps in test coverage and drive continuous improvement in our testing practices
• Participate in code reviews, architecture discussions, and release planning
• Own QA team capacity planning, and team performance

Real-Time Analyst

Executive Assistant – Retail Office

Customer Success Manager – Enterprise

Head of Grocery Sales

QA Engineering Manager