Panoptyc

Customer Success Manager

• Own renewal and expansion targets across a defined enterprise portfolio
• Identify expansion signals through usage, ROI, and business change events
• Build and execute account expansion plans with clear timing, value rationale, and stakeholder mapping
• Partner with Sales on upsell/cross-sell execution
• Lead strategic conversations with VP and C-level stakeholders
• Deliver concise Quarterly Business Reviews focused on outcomes, ROI, and next-step growth
• Define and track precise account health metrics
• Push beyond surface-level answers to understand why metrics matter
• Close the loop with customers and quantify impact

Customer Success Manager – Enterprise

Sales

• Own the full sales cycle from prospecting to close for grocery and convenience retail customers
• Sell into Loss Prevention, Asset Protection, Operations, Security, and Finance leaders
• Close mid-market and enterprise deals ranging from pilots to multi-million ARR rollouts
• Build pipeline through outbound, events, referrals, and industry relationships
• Help define and execute the grocery GTM strategy
• Provide feedback to product and leadership based on customer needs
• Represent Panoptyc at trade shows, conferences, and customer meetings
• Hit and exceed aggressive revenue targets
• Build repeatable pipeline and forecasting processes
• Help build the foundation of a future grocery sales team
• Voice of the Customer - listen to customers pain points and jobs to be done, translate those into outcomes for the product and development teams

Head of Grocery Sales

QA Engineer

• Manage, mentor, and grow the QA team—setting priorities, providing feedback, and supporting career development
• Lead and evolve our test automation framework, with a focus on Playwright
• Design and implement end-to-end, integration, and regression test suites
• Champion a strong quality engineering mindset across the organization—shifting quality left and making it everyone's responsibility
• Collaborate with product and engineering to define acceptance criteria and testability requirements
• Identify gaps in test coverage and drive continuous improvement in our testing practices
• Participate in code reviews, architecture discussions, and release planning
• Own QA team capacity planning, and team performance

QA Engineering Manager

• Own and execute Panoptyc’s retail channel strategy across integrators, VARs, and reseller partners.
• Identify and onboard new channel partners with strong footprints in retail and loss prevention.
• Drive revenue through joint account planning, deal registration, co-selling, and field support/ride-alongs.
• Serve as the primary SME for partners on commercials, pricing, product positioning, and competitive strategy.
• Work with Sales, Product, and Marketing to align incentives, launch new offerings, and improve partner deal velocity.
• Represent Panoptyc at industry events and trade shows, building long-term credibility as a strategic ally rather than just a vendor.

Channel Sales Manager – Retail, Integrators and Resellers

Recruitment

• Help protect 20,000+ retail locations by making loss prevention intelligent, proactive, and profitable—starting in food service and expanding into grocery, convenience, and broader retail
• Run the funnel end‑to‑end
• Structured intakes, must‑haves, scorecards, and SLAs
• Sourcing, screening, interviews, debriefs, offers, and close
• Source without borders
• Build diverse pipelines via LinkedIn, referrals, talent communities, and advanced Boolean/X‑ray across regions and time zones
• Write crisp, inclusive outreach and high‑converting job ads
• Design/coordinate structured interviews and lightweight assessments
• Drive consistent decisions with clear rubrics and disciplined debriefs
• Stand up and refine scalable processes, interview kits, and playbooks
• Maintain A+ ATS hygiene (stages, notes, tags), automate where useful, and keep comms tight
• Track funnel metrics, spot bottlenecks, and ship improvements rapidly
• Calibrate on comp/leveling, run references/backgrounds where needed
• Close candidates quickly, clearly, and with a standout experience
• Coach interviewers on signal‑rich questions and decision quality
• Provide weekly pipeline updates and actionable recommendations to the Talent Lead and hiring teams

Customer Success Manager – Enterprise

Head of Grocery Sales

QA Engineering Manager

Channel Sales Manager – Retail, Integrators and Resellers

Recruiter