Pandora

Group Leader, eCommerce Operations

Pandora

full-time

Posted on:

Location Type: Office

Location: Gent • Belgium

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Job Level

Senior

About the role

  • Runs the fulfillment center of the Belgian Pandora e-Commerce business located in Gent, thereby shapes and ensures qualitative operational processes and drives constant optimization
  • Supervises Operations Assistants engaged in all operational activities, including inventory management, warehouse and operations management, customer service support and other ad-hoc activities
  • Supports in operational activities including picking, packing and returns management (no nightshifts)
  • Maintain standards in merchandise handling, loss prevention and replenishment
  • Build and maintain a solid customer experience through fulfilment of orders and customer response times within SLA
  • Promote excellent customer service ensuring customer inquiries and complaints are handled in a professional and timely manner according to set KPI´s
  • Responsible for team management including resource planning (incl. Seasonality and temp resources), operational productivity reporting and communication with direct reporting line to Pandora NOREU e-Commerce Manager
  • Train and develop Sales Assistants to achieve full potential: monitors productivity and motivates employees, delivers coaching as needed
  • Maintain knowledge of upcoming sales forecast and promotions in order to prepare accordingly for demand, capacity and resource as required.
  • Perform operations activities including and reporting, reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
  • Maintain an awareness of service level requirements and operational policies, return and exchange processes and security best practices

Requirements

  • Must have a high school diploma/GED
  • Must have 1-3 years retail/logistics experience (Sales; Luxury or Jewelry Sales preferred)
  • Excellent communication skills
  • Fluent in English
  • Fluent in Dutch and/or French
  • MS Office skills
  • Excellent customer service skills
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Motivation and a hands-on attitude
Benefits
  • An internationally successful company
  • Flat hierarchy
  • Competitive compensation package
  • A highly motivated team
  • A modern workplace
  • Can-Do-Attitude
  • Events
  • Personal and professional development through regular e-learning modules

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
inventory managementwarehouse managementoperations managementcustomer service supportpickingpackingreturns managementmerchandise handlingloss preventionreplenishment
Soft skills
excellent communication skillscustomer service skillsstrong organizational skillsmulti-taskingmotivationhands-on attitudeteam managementcoachingproductivity monitoringprofessionalism
Certifications
high school diplomaGED