Palona AI

Forward Deployed Engineer

Palona AI

full-time

Posted on:

Location Type: Hybrid

Location: New York City • California • New York • United States

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Tech Stack

JavaScriptPython

About the role

  • Partner deeply with operators and customers to understand how the business actually runs, uncover real-world workflows, and translate them into system behavior.
  • Scope, design, and deploy adaptive AI agents that evolve with the customer’s environment—not static models, but living systems that improve through interaction.
  • Build and integrate production-ready applications that connect Palona’s AI platform to customer infrastructure.
  • Develop demos, prototypes, and workflows that show how adaptive agents solve real operational problems.
  • Debug edge cases in the wild and convert observations from real deployments into product intelligence and system improvements.
  • Ensure reliability, safety, and performance of AI agents operating in fast-moving, operationally intense environments.
  • Build long-term relationships where you and the agent grow alongside the customer.

Requirements

  • Strong full-stack development skills (Python, JavaScript, or similar)
  • Experience in customer-facing or client delivery roles
  • Ability to thrive in fast-moving, resource-constrained, startup-style environments
  • Fast learner capable of adapting to new tools, domains, and requirements
  • High ownership mindset with the ability to work independently and follow problems end-to-end
  • Excellent communication with technical and non-technical stakeholders
  • Preferred
  • Deploying LLMs, multimodal models, or generative AI systems
  • Background in NLP, computer vision, or multi-agent systems
  • Sales engineering, pre-sales, or customer success engineering in high-growth environments
  • Experience working in domains with heavy operational complexity (hospitality, logistics, retail, etc.)
  • Curiosity and empathy to explore both the technology and hospitality
  • Technical fluency to diagnose, build, and refine systems
  • Clear communication across both technical and non-technical teams
  • Adaptability in environments where requirements shift weekly
  • Ownership to take problems from discovery to deployment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
full-stack developmentPythonJavaScriptadaptive AI agentsLLMsmultimodal modelsgenerative AI systemsNLPcomputer visionmulti-agent systems
Soft Skills
customer-facing rolesadaptabilityhigh ownership mindsetexcellent communicationcuriosityempathyindependenceproblem-solvingrelationship buildingfast learner