Palona AI

Content Marketing Manager

• Contribute to creating high-performing email copy and sales materials
• Support the planning, execution, and analysis of marketing campaigns across multiple channels
• Track and analyze performance data to identify trends and insights
• Assist with A/B testing and campaign optimization
• Take ownership of assigned projects with guidance from senior marketers and analysts
• Maintain CRM hygiene and health while exploring automation possibilities

Content & Growth Analyst Intern

Full-stack Engineer

• Build and ship complete end-to-end AI products and intelligent agents from concept to production
• Design autonomous systems and multi-agent architectures that solve complex problems
• Deploy AI agents to production with focus on reliability and performance, leveraging state-of-the-art AI models (LLMs, VLMs)
• Rapidly prototype and iterate on AI solutions in fast-paced startup environments
• Take full ownership of projects and deliver most impactful results to our customers

AI Software Engineer

DevOps Engineer

• - Instrument services, build dashboards, and maintain alerts that surface quality degradation, latency issues, and system anomalies in production
• - Write and maintain automated tests for agent output quality, including deterministic checks and LLM-as-judge evaluations
• - Build and maintain deployment pipelines with quality validation gates, automating release workflows across multiple environments
• - Manage and improve cloud resources and maintain infrastructure as code across environments, optimizing for cost, reliability, and scalability
• - Build and extend evaluation pipelines that assess AI agent conversation quality, accuracy, and safety, collaborating with product and engineering to evolve evaluation criteria

AI Reliability Engineer

• Build and ship complete end-to-end AI products and intelligent agents from concept to production
• Design autonomous systems and multi-agent architectures that solve complex problems
• Deploy AI agents to production with focus on reliability and performance
• Rapidly prototype and iterate on AI solutions in fast-paced startup environments
• Take full ownership of projects and drive them to completion with minimal supervision
• Integrate state-of-the-art AI models (LLMs, computer vision) into production applications

• Contribute to building end-to-end AI products and intelligent agents
• Help implement autonomous systems and multi-agent architectures
• Assist in deploying AI agents to production environments
• Rapidly prototype AI solutions and iterate based on feedback
• Take ownership of assigned projects with guidance from senior engineers

AI Software Engineer Intern

Engineer

• Partner deeply with operators and customers to understand how the business actually runs, uncover real-world workflows, and translate them into system behavior.
• Scope, design, and deploy adaptive AI agents that evolve with the customer’s environment—not static models, but living systems that improve through interaction.
• Build and integrate production-ready applications that connect Palona’s AI platform to customer infrastructure.
• Develop demos, prototypes, and workflows that show how adaptive agents solve real operational problems.
• Debug edge cases in the wild and convert observations from real deployments into product intelligence and system improvements.
• Ensure reliability, safety, and performance of AI agents operating in fast-moving, operationally intense environments.
• Build long-term relationships where you and the agent grow alongside the customer.

Forward Deployed Engineer

AI Research Scientist

• Designing world state representations that persist across time, entities, and events
• Modeling cause and effect in real operational workflows
• Building reasoning systems that operate with partial observability and delayed outcomes
• Developing evaluation methods for agents running in production
• Translating research ideas into systems that are deployed and iterated on
• Collaborating closely with senior researchers and engineers to see how work affects system behavior in the real world

AI Research Intern, PhD

Account Executive

• We are seeking an Enterprise Account Executive to drive growth with multi-unit restaurant groups and hospitality operators. You'll own the full sales cycle from discovery to close, selling Palona's Conversational AI platform that transforms how high-volume restaurants answer calls, take orders, and book reservations. We're looking for a proven closer who thrives in startup environments, quickly builds credibility with executives, and delivers clear ROI for customers.
• **Responsibilities:**
• - Own the full sales cycle: discovery, demo, proposal, negotiation, and close,
• - Target and engage key decision-makers across C-Suite, VP-level, GMs, and franchise owners
• - Translate operator pain points (e.g., missed calls, staffing inefficiencies) into clear ROI with data, proof, and case studies
• - Partner with marketing to co-develop outbound plays, ABM strategy, and restaurant-specific campaigns
• - Use HubSpot to manage pipeline, forecast accurately, and maintain sales discipline
• - Represent Palona at industry events, demos, and executive briefings
• - Collaborate with customer success to ensure seamless handoff and accelerate customer time-to-value
• **Outcomes You'll Own:**
• - Pipeline growth and closed revenue from restaurant enterprise accounts
• - Short sales cycles with clear business case alignment
• - Multi-location, multi-market expansion opportunities
• - Clear vertical positioning feedback to marketing and product

Content & Growth Analyst Intern

AI Software Engineer

AI Reliability Engineer

AI Software Engineer

AI Software Engineer Intern

Forward Deployed Engineer

AI Research Intern, PhD

Enterprise Account Executive – Multi-Unit Restaurants