Timely manage claims from first notice of loss through resolution, including coverage analysis, liability and damages evaluation, reserve setting, litigation management, and resolution strategy
Serve as the first point of contact for new casualty claim notices, document review and interviews with insureds and brokers
Analyze and draft coverage letters while effectively communicating coverage positions to insureds, brokers, and agents
Leads all activities involved with a focused investigation to determine compensability, liability, and covered damages by gathering pertinent information, documenting statements from customers/ claimants, and working with experts, or other parties, as necessary to verify the facts of the claim
Drives the resolution of claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy including: management of timely and adequate reserves, collaborating with coverage experts, negotiating complex settlements, retain, direct, and manage litigation counsel through trial, developing and managing strategy for complex litigation; attend arbitrations, mediations, trials, authorizing payments within scope of authority.)
Prepares and presents high profile, complex information to senior leadership, customers, counsel and others by effectively identifying high profile matters, developing executive loss summaries, coordinating, and communicating resolution strategies and sharing relevant current events and case law
Maintains subject matter expertise and ensures compliance with state/local regulatory requirements by following company guidelines, and staying current on insurance laws, regulations, or trends for the specialized line of business, and may represent the company in industry trade groups or other notable events
Mentors, guides, develops and delivers training to less experienced Claim Professionals and may assist with special projects as needed
Participate in, and sometimes lead, audits of TPA partners
Coordinate reinsurance reporting and analysis, ensuring timely and accurate communications with internal and external stakeholders.
Travel as required. Represent the Claims function externally, as needed — including broker meetings, mediations, or settlement conferences.
Other duties as assigned
Requirements
10 plus years of relevant experience with a degree of specialized and technical competence in the handling of Excess Casualty, General Liability/Auto claims, Premises Liability and Construction Defect claims. Experience with Professional Liability claims is a plus
Bachelor's degree, Master's degree or equivalent experience. JD preferred
Strong skills in coverage analysis, claim evaluation and negotiation
Adept at identifying and evaluating risk transfer opportunities pursuant to contracts, lease agreements, certificates of insurance
Ability to multi-task varied and significant matters
Excellent oral and written communication skills
An inclusive mindset and a team player with an open, transparent communication style.
Demonstrable track record of working autonomously, time management skills and driving progress
Be intellectually curious, pragmatic and think creatively
Experience in a work environment that requires collaboration across work groups
Working knowledge of industry best practices, procedures and case law
Ability to work independently and assimilate learning materials on many different subjects from various sources
Excellent interpersonal communications and negotiation skills; and an ability to deal with customers and business partners in a professional manner
Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues
Eager to work in a fast-paced environment
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
Benefits
Full Suite of Medical Benefits
Long Term Financial Incentives – STOCK!
401k with 3.5% Automatic Fully Vested Employer Contributions
Competitive PTO + Holiday Program
Lifestyle Spending Account
Professional Development Assistance
Career Exploration Opportunities
Regular company-wide social events (even virtually!)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
coverage analysisclaim evaluationnegotiationlitigation managementreserve settingrisk transfer evaluationclaims handlingauditingreinsurance reportinginsurance laws