About the role
- Developing and implementing field service strategies
- Overseeing daily field service delivery operations
- Managing and optimizing budgets for field service delivery
- Ensuring high levels of customer satisfaction
- Leading and developing a team of regional managers and field service professionals
- Identifying and implementing process improvements
- Developing and implementing risk management strategies
Requirements
- 5+ years of experience in managing field service delivery and customer management
- Experienced P&L management with revenue that exceeds $50M annually
- Strong analytics and problem-solving skills
- Proven results in data driven management that focuses on KPIs and customer satisfaction improvement
- Excellent written and verbal communication skills
- Bachelor’s degree level of education or significant leadership experience in reactive field service delivery
- Equal Opportunity Employer
- Committed to creating an inclusive environment for all employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
field service strategiesbudget managementprocess improvementsrisk managementdata driven managementKPI management
Soft skills
customer satisfactionleadershipteam developmentanalyticsproblem-solvingcommunication
Certifications
Bachelor's degree