Offer expert, hands-on support with deployment, implementation, and troubleshooting of information technology and security solutions and infrastructure.
Act as a trusted advisor, guiding Unit 42 customers through implementing standards and best practices to address identified security gaps.
Collaborate with account teams to understand customers’ prior investments in PANW offerings and ensure recommendations for expansion are presented cohesively.
Maintain a professional presence while working with diverse customer contacts, including technical administrators, executives, and boards of directors.
Proactively identify and communicate project status, risks, and issues with client contacts and internal engagement leads.
Provide after-hours and weekend on-call coverage as needed to support critical engagement activities.
Travel as needed to customer locations, often with minimal advance notice, up to 50% of the time.

Requirements

Minimum of ten years of experience in information technology, systems administration, or network administration.
Minimum of three years of experience managing security solutions in enterprise environments.
Deep understanding of multiple network and endpoint security technologies (e.g., next-generation firewalls, SASE, SSE, zero trust, identity management, endpoint protection, DLP).
Engineering and design experience within Active Directory (domains, forests, trusts), IP networking (switching, routing protocols), and large-scale network infrastructure.
Bachelor’s Degree in a relevant field, or equivalent professional or military experience.

Benefits

FLEXBenefits wellbeing spending account with over 1,000 eligible items
mental and financial health resources
personalized learning opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

information technologysystems administrationnetwork administrationsecurity solutionsnetwork security technologiesendpoint security technologiesActive DirectoryIP networkingrouting protocolslarge-scale network infrastructure

Soft skills

trusted advisorcollaborationcommunicationprofessional presenceproactive identificationrisk managementissue resolutioncustomer engagementteamworkadaptability