Palette Media

Desktop Support Specialist

Palette Media

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

MacOS

About the role

  • Provide day-to-day technical support for employees across hardware, software, and SaaS platforms
  • Troubleshoot macOS systems, peripherals, conferencing tools, and network connectivity
  • Manage device provisioning, onboarding, and offboarding processes
  • Maintain asset inventory and lifecycle tracking
  • Administer and optimize Google Workspace (user management, permissions, security policies, automation)
  • Improve file structures, permissions governance, and operational efficiency
  • Evaluate and recommend workflow improvements across internal tools
  • Serve as primary point of contact for IT vendors and managed service providers
  • Help evaluate outsourced IT support options and recommend scalable solutions
  • Coordinate hardware purchasing, warranty claims, and service contracts
  • Strengthen backup systems and reduce single points of failure within IT operations
  • Document SOPs for onboarding, offboarding, device management, and security protocols
  • Identify inefficiencies in current processes and implement improvements
  • Support light security best practices (2FA enforcement, access controls, device policies)

Requirements

  • 2–5 years of experience in desktop support, IT support, or IT operations (startup experience preferred)
  • Experience administering Google Workspace in a business environment
  • Strong working knowledge of macOS environments
  • Experience supporting and administering HubSpot (user management, permissions, integrations, and troubleshooting) in a business environment.
  • Experience managing SaaS tools and supporting remote teams
  • Comfortable managing vendors and external service providers
  • Strong documentation and process-oriented mindset
  • Calm, solutions-oriented temperament with excellent interpersonal skills
  • Interest in entertainment, media, or the creator economy is a plus
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
desktop supportIT supportIT operationsmacOSGoogle WorkspaceHubSpotSaaS managementdevice managementnetwork troubleshootingsecurity best practices
Soft Skills
interpersonal skillsdocumentationprocess-oriented mindsetsolutions-oriented temperamentvendor managementcommunicationorganizational skillsproblem-solvingteam supportefficiency improvement