Palette Media

Customer Support

• Provide day-to-day technical support for employees across hardware, software, and SaaS platforms
• Troubleshoot macOS systems, peripherals, conferencing tools, and network connectivity
• Manage device provisioning, onboarding, and offboarding processes
• Maintain asset inventory and lifecycle tracking
• Administer and optimize Google Workspace (user management, permissions, security policies, automation)
• Improve file structures, permissions governance, and operational efficiency
• Evaluate and recommend workflow improvements across internal tools
• Serve as primary point of contact for IT vendors and managed service providers
• Help evaluate outsourced IT support options and recommend scalable solutions
• Coordinate hardware purchasing, warranty claims, and service contracts
• Strengthen backup systems and reduce single points of failure within IT operations
• Document SOPs for onboarding, offboarding, device management, and security protocols
• Identify inefficiencies in current processes and implement improvements
• Support light security best practices (2FA enforcement, access controls, device policies)

Desktop Support Specialist

Human Resources

• Create, manage, and continuously improve onboarding programs and materials
• Manage onboarding and offboarding processes end-to-end
• Own the benefits process and coordinate payroll with finance
• Support performance review processes and goal-setting frameworks
• Help maintain clear role definitions and growth paths
• Support internal communication and engagement initiatives
• Reinforce company values and cultural standards
• Contribute to a positive, accountable, and collaborative environment
• Maintain strong compliance standards in a fast-moving environment

HR Generalist

Influencer Marketing

• Research Creator Sourcing Lists: For clients that reflect their goals.
• Support Creator Deal Workflow: Help negotiate rates with creators, contract creators, and facilitate content development and approvals.
• Monitor and Analyze Creator Asset Performance: Support reporting for both internal stakeholders and our clients.
• Support the Marketing Team: Provide additional support as needed.

Desktop Support Specialist

HR Generalist

Influencer Marketing Coordinator