Director of Client Services – Corporate Affairs, Politics

Palette Media

Director of Client Services at Palette, leading partnerships in corporate affairs and politics. Overseeing client management and strategic advisory in a fast-growing startup environment.

Posted 5/27/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Client Leadership + Strategic Advisory
Account Management: As the main point of contact for clients, you are responsible for the overall success and strategic management of client accounts.
Strategy: Serve as a senior strategic advisor to clients, building trusted relationships with executive stakeholders and guiding long-term partnership growth. Lead high-stakes client communications, issue management, and strategic decision-making.
Performance: Oversee campaign performance analysis and provide strategic recommendations based on data, reporting, and audience insights. Ensure campaigns deliver measurable impact aligned with client KPIs and business objectives.
Client Deliverables: Oversee the development of client deliverables, including memos, presentations, creator briefs, and campaign messaging, while providing guidance and editorial oversight to junior team members.
Business Operations: Oversee client budgets, contracting, and invoicing to ensure operational accuracy and alignment with client scope and budget parameters.
Cross-Functional Leadership
Cross-Department Coordination: Partner cross-functionally with teams across strategy, business development, talent management, production, distribution, and measurement to deliver integrated campaigns.
Processes: Improve internal systems, workflows, and operational processes to support scalable growth.
Internal Leadership: As a member of senior leadership, help shape team culture, operational processes, and the continued growth of Palette.
Business Development + Industry Leadership
New Business: Support agency growth through participation in pitches, proposals, and strategic business development initiatives.
Upsell Opportunities: Identify opportunities to expand existing client relationships and drive long-term account growth.
External Events: Represent Palette externally through thought leadership, speaking engagements, industry events, and relationship-building.
Thought Leadership: Contribute to Palette’s perspective on the evolving creator economy, digital culture, and internet influence.

Requirements

What you’ll need

8-12 years professional work experience.
At least 5 years of experience in a client management or client services role at a creator marketing, advertising, corporate communications, public affairs, political communications or crisis advisory firm, ideally with exposure to high-profile brands or organizations
Experience advising senior stakeholders (C-suite, government officials, or public figures)
Experience managing enterprise-level clients and complex integrated campaigns.
Strong track record of identifying business or communications challenges and translating them into effective strategies.
Proven ability to lead multiple high-priority workstreams simultaneously.
Strong operational, organizational, and project management capabilities.
Comfortable managing budgets, timelines, contracts, and campaign performance metrics.
Exceptional executive communication and stakeholder management skills.
Ability to navigate ambiguity and lead confidently in fast-paced, high-growth environments.
Deep understanding of creator ecosystems across platforms including TikTok, YouTube, Instagram, podcasts, and emerging media.

Benefits

Comp & perks

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Hard Skills & Tools

client managementcampaign performance analysisstrategic decision-makingbudget managementproject managementdata analysiscontract managementcommunications strategyintegrated campaignsstakeholder management

Soft Skills

leadershipstrategic advisoryrelationship buildingorganizational skillsexecutive communicationproblem-solvingnavigating ambiguitycross-functional collaborationteam culture shapingoperational accuracy