Paired

Account Manager – SaaS

Paired

contract

Posted on:

Location Type: Remote

Location: Colombia

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About the role

  • Consistently monitor client communication on Slack, email, and other CRMs.
  • Understand customer requirements/concerns and answer questions promptly with clarity and empathy.
  • Serve as a POC for customers with regard to the client’s advertising and technical needs.
  • Coordinate between the client and Socioh’s design, production, sales/marketing, and tech teams to ensure that client requirements are met in a timely manner. Communicate project scope, goals, deliverables, and timelines effectively across teams.
  • Manage multiple conversations/projects simultaneously, while prioritizing key accounts.
  • Tracking progress on all accounts via CRM/account management tools so that tasks are not dropped.
  • Test and use Socioh’s in-house software so you have a deep understanding of our app and how it works with Meta.
  • Set up ad catalogs for clients in Socioh’s app.
  • You may be expected to help out with other tasks as needed. While you’ll be working closely with the success team, we don’t have rigid internal structures – our team doesn’t hesitate to jump in wherever they are needed and believe they can add value.

Requirements

  • 3–5 years of experience in customer success, account management, or client-facing roles
  • Experience working with eCommerce clients or in a marketing/advertising agency environment
  • Ability to work during US hours (EST/PST)
  • Excellent written and spoken English, with strong grammar and communication skills
  • Strong attention to detail and organizational skills
  • Ability to manage multiple clients and projects simultaneously
  • Comfortable working in a remote and fast-paced startup environment
  • Strong interpersonal skills and a customer-first mindset
  • Bachelor’s degree
  • Interest in technology, SaaS, or eCommerce platforms
Benefits
  • Work from Anywhere
  • Competitive Salary (USD)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRMaccount managementad catalogsSaaSeCommerce
Soft Skills
communicationattention to detailorganizational skillsinterpersonal skillscustomer-first mindset
Certifications
Bachelor's degree