Paired

Customer Support, Retention Specialist – Wellness, Supplements

Paired

full-time

Posted on:

Location Type: Remote

Location: Colombia

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About the role

  • Provide exceptional customer support via phone, email, and live chat, addressing inquiries related to products, orders, and company policies.
  • Engage with customers proactively to enhance their overall experience, ensuring they feel valued and supported.
  • Utilize customer feedback to identify trends and areas for improvement, collaborating with the product and marketing teams when necessary.
  • Assist in developing retention strategies and campaigns to build long-lasting relationships with customers.
  • Handle order issues and troubleshoot product-related concerns, ensuring timely resolutions.
  • Maintain accurate customer records and track interactions in our CRM system.
  • Meet response time and quality metrics while managing multiple customer interactions efficiently.

Requirements

  • 2+ years of customer support or retention experience, preferably in the wellness, health, or supplements industry.
  • Strong communication skills, both written and verbal, with an emphasis on empathy and active listening.
  • Experience with customer relationship management (CRM) software and other support tools.
  • Ability to manage multiple tasks simultaneously and work under pressure.
  • Passion for wellness and health-related products is a plus.
  • Bonus: Experience with retention strategies, email marketing, or customer loyalty programs.
Benefits
  • Competitive salary (USD)
  • Work From Home
  • Flexible hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportretention strategiesemail marketingcustomer loyalty programs
Soft Skills
communication skillsempathyactive listeningtime managementmultitaskingproblem-solving