Pair Team

Compliance

• Manage day-to-day compliance with Medicare and Medicaid program requirements, including federal CMS rules, state-specific Medicaid regulations, and value-based care contract obligations.
• Monitor regulatory developments and translate their impact into clear, actionable guidance for product, clinical, and operations teams.
• Lead responses to audits, compliance reviews, and requests from federal and state regulators, health plans, and contracting partners.
• Maintain and continuously improve the compliance program framework, including policies, procedures, risk assessments, and training programs.
• Lead for HIPAA Privacy and Security compliance, including BAA management, minimum necessary standards, and workforce training.
• Partner with engineering and product teams to evaluate data practices, new product features, and vendor integrations for privacy and security risk.
• Evolve the company’s privacy and data security with cross-functional teams.
• Act as a trusted advisor to business, product, and clinical teams — flagging compliance risks early and helping design compliant solutions rather than blocking progress.
• Build and maintain a compliance risk register; triage issues by severity and likelihood and prioritize remediation proportionate to actual risk.
• Create scalable, lightweight compliance processes that work in a fast-moving environment and do not create unnecessary organizational drag.
• Work closely with the legal team on regulatory strategy and escalation of high-stakes issues.
• Partner with clinical operations on care delivery compliance, including documentation standards, authorization requirements, and billing compliance.
• Collaborate with the People team on compliance training, onboarding, and workforce policy development.
• Represent Pair Team professionally and compliantly in partner, health plan, and regulatory conversations.

Compliance Manager

Financial Planning and Analysis

• Support senior company leaders with data driven analysis and strategic insights by managing the department spend across technology, marketing, and OpEx
• Build, maintain, and evolve financial models to support the company’s financial goals across all financial statements
• Support quarterly forecast updates and external financial reporting to investors
• Partner with the People team to ensure hiring plans align with the company’s goals and headcount spend is accurately reflected in financial forecasts
• Independently manage monthly and quarterly commission calculations, ensuring accuracy and working cross functionally to align on KPIs
• Analyze vendor spend and support contract renewals to improve spend visibility, ensure efficient use of company resources, and inform tradeoffs across the company
• Support accounts receivable reconciliation, claims analysis, and issue resolution to improve cashflow forecasting, collections rate, and revenue accuracy by leveraging contract analysis skills and external partnerships
• Own and drive partnership payments in support of the Partnerships team
• Investigate forecast variances and financial trends to identify root causes, and proactively surface risks and opportunities to leadership

Senior Financial Analyst

Bilingual

• Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
• Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
• Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
• Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
• Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks
• Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions
• Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
• Identify and break down barriers ensuring individuals’ continuation with the program
• Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
• Coordinate physical care management appointments through collaboration with external and internal providers
• Utilize external and internal online platforms to collaborate with team members and carry out daily tasks

Bilingual Case Management Specialist, Spanish Speaking

• Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
• Use relationship-based strategies to support members with social support navigation
• Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
• Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
• Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks
• Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews
• Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
• Identify and break down barriers ensuring individuals’ continuation with the program
• Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
• Coordinate physical care management appointments through collaboration with external and internal providers
• Utilize external and internal online platforms to collaborate with team members and carry out daily tasks

• Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
• Use relationship-based strategies to support members with social support navigation
• Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
• Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
• Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks
• Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions
• Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
• Identify and break down barriers ensuring individuals’ continuation with the program
• Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
• Coordinate physical care management appointments through collaboration with external and internal providers
• Utilize external and internal online platforms to collaborate with team members and carry out daily tasks

• Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
• Use relationship-based strategies to support members with social support navigation
• Conduct periodic telephonic and SMS outreach to ensure timely follow-up to members
• Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
• Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks
• Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews
• Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
• Identify and break down barriers ensuring individuals’ continuation with the program
• Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
• Coordinate physical care management appointments through collaboration with external and internal providers
• Utilize external and internal online platforms to collaborate with team members and carry out daily tasks

• Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
• Use relationship-based strategies to support members with social support navigation
• Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
• Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
• Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks
• Collaborates on care issues with Enhanced Care Management team
• Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
• Identify and break down barriers ensuring individuals’ continuation with the program
• Assists individuals in securing connection to community supports
• Coordinate physical care management appointments through collaboration with external and internal providers
• Utilize external and internal online platforms to collaborate with team members

• Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
• Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
• Conduct periodic telephonic and SMS outreach to ensure timely follow-up to members
• Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
• Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks
• Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions
• Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
• Identify and break down barriers ensuring individuals’ continuation with the program
• Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
• Coordinate physical care management appointments through collaboration with external and internal providers
• Utilize external and internal online platforms to collaborate with team members and carry out daily tasks

Chief Marketing Officer

• Build a deep, continuously refreshed understanding of our patients and members across Medicaid and Medicare — who they are, what they need, and what moves them to enroll, engage, and stay.
• Own audience segmentation and voice-of-patient research, both qualitative and quantitative, and synthesize it into clear, actionable insight the whole company can use.
• Track the competitive and category landscape and translate it into how we position and differentiate.
• Own Pair Team’s patient-facing positioning and value propositions across service lines, and the message architecture that paid media, brand, the care team, and our AI care advocate all draw from as a single source of truth.
• Craft messaging that resonates with real people — clear, human, and tested — and the narratives that make Pair Team easy to choose and easy to trust.
• Develop messaging and packaging for new audiences, programs, and markets as we expand.
• Own and elevate the patient journey end to end — welcome kits, onboarding, after-visit communications, and re-engagement — so more patients activate and stay engaged.
• Design lifecycle and member-communication programs across channels, partnering with Care and Operations to make every touchpoint feel personal and supportive.
• Treat activation and retention as products to be improved, not one-off campaigns to be run.
• Serve as the two-way bridge between product and patient: translate Flora (our AI care advocate), Arc, and patient-facing experiences into clear patient language and assets.
• Carry patient insight, objections, and friction back into the product roadmap so we build what patients actually need.
• Lead go-to-market for new patient-facing features and service-line launches, end to end.
• Partner with Performance Marketing and Brand & Creative to lift conversion across the funnel — landing pages, intake flows, creative, social proof, and bilingual experiences.
• Run message and creative testing with statistical discipline, and define how product marketing’s impact is measured across conversion, activation, retention, and message performance.
• Build the feedback loops that turn results into sharper messaging, better experiences, and clearer roadmap signal.

Director of Product Marketing

• As the Care Team Manager, you will play a critical role in our whole-person, interdisciplinary care model.
• You will be responsible for directly outreaching and engaging with individuals living with Serious Mental Illness, Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs.
• You will focus on building relationships and providing ongoing support to individuals whose quality of life can be improved with the Enhanced Care Management benefit.
• You will manage six interdisciplinary pods, which includes supporting up to 18 Lead Care Managers (LCMs) at a time to drive high-quality patient care and effective engagement strategies for individuals with complex medical and social needs.

Compliance Manager

Senior Financial Analyst

Bilingual Case Management Specialist, Spanish Speaking

Bilingual Case Management Specialist, Spanish Speaking

Bilingual Case Management Specialist, Spanish Speaking

Bilingual Case Management Specialist, Spanish Speaking

Bilingual Case Management Specialist, Spanish Speaking

Bilingual Case Management Specialist, Spanish Speaking

Bilingual Case Management Specialist, Spanish Speaking

Bilingual Case Management Specialist, Spanish Speaking

Bilingual Case Management Specialist, Spanish Speaking

Bilingual Case Management Specialist, Spanish Speaking

Bilingual Case Management Specialist, Spanish Speaking

Director of Product Marketing

Bilingual Care Team Manager, Spanish Speaking