PAIR Finance

Junior IT Operations Manager

PAIR Finance

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

Tech Stack

MacOS

About the role

  • You are the first point of contact for IT issues in both Windows and macOS environments.
  • You troubleshoot hardware and software problems with high service quality and a solution-oriented approach.
  • You handle IT tickets using remote support tools or directly on-site (hybrid support).
  • You manage Mobile Device Management and account administration, applying your knowledge of networking and IT security.
  • You explain complex technical issues in clear, accessible language using a methodical and analytical approach to IT problems.
  • You manage user accounts in Entra ID or Google Workspace.
  • You develop PowerShell and Bash scripts to automate recurring IT processes.
  • You set up and provide technical support for audio and video conferences.

Requirements

  • Vocational training as an IT Specialist for System Integration (Fachinformatiker/in Systemintegration), IT Systems Electronics Technician (IT-Systemelektroniker/in), or an equivalent qualification.
  • Fluent German and very good English skills, both spoken and written.
  • Initial professional experience in IT support / user help desk and in supporting Windows and macOS environments, ideally in a dynamic setting.
  • First experience with user account management in Entra ID / Google Workspace and strong customer service skills.
  • Ability to methodically troubleshoot and resolve hardware and software issues.
  • Talent for explaining technical concepts clearly to non-technical users.
  • Ability to prioritize and manage multiple support requests and to remain resilient in a dynamic work environment.
Benefits
  • Challenging, varied tasks to support a steep learning curve in a growing company.
  • International team: professional colleagues and experts from 30+ nationalities.
  • Flat hierarchies & open communication: transparent feedback culture, monthly all-hands meetings, regular one-on-ones, and an annual development cycle.
  • Well-structured onboarding: your colleagues will support you from day one and ensure a warm welcome.
  • Security and flexibility: permanent (open-ended) employment contract, flexible working hours, and 28 days of vacation to support work–life balance.
  • Competitive salary reflecting your strong performance.
  • Company pension plan, subsidy for the Deutschlandticket (regional public transport pass), and access to the Corporate Benefits platform.
  • Individual training budget and language courses to keep your skills up to date.
  • Summer and winter parties in Berlin and regular team events — we celebrate achievements and our strong teams together.
  • Hybrid working model: modern office on Knesebeckstraße (Charlottenburg) with fresh fruit, muesli, and beverages for a pleasant working environment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootinghardware supportsoftware supportPowerShellBash scriptingMobile Device ManagementnetworkingIT securityuser account managementaudio and video conference support
Soft skills
solution-oriented approachclear communicationmethodical problem-solvinganalytical thinkingcustomer serviceresilienceprioritizationmulti-taskingexplanation of technical conceptsadaptability
Certifications
IT Specialist for System IntegrationIT Systems Electronics Technician