PAIR Finance

QA Engineer

• Design test cases for complex functionalities and take care of the implementation of UI automation using Selenium with Java
• Work closely with our development team and product managers to understand business requirements
• Create, document, execute, and maintain functional and end-to-end tests for large-scale, complex software systems
• Proactively engage with all stakeholders to close gaps in specifications
• Take ownership of the quality standard in your team
• Convert business requirements into test scenarios written in Gherkin language format
• Share best practices and improvements within the squad and the QA team
• Communicate challenges clearly, report and find root causes of bugs

Quality Assurance Engineer – f/m/d

Manager

• Court integrations & automation of court processes
• Interface management: design, specification and implementation of interfaces to courts, authorities and legal service providers
• Process design: development of standardized, GDPR-compliant and scalable process designs optimized for seamless integration into existing product and tech infrastructure
• End-to-End workflows
• Court initiation: initiating dunning/court proceedings with efficient data and document management
• After court / enforcement: systemic management of judgments/titles and enforcement processes, including coordination of service providers
• Court disputes: automated handling of court decisions and communications
• Legal invoicing: optimization of central billing and cost workflows
• Strategic process optimization & project management
• Data-driven decision-making: developing profitability-based processes for court proceedings and KPI-driven prioritization of automation initiatives
• End-to-end implementation: as-is/to-be process modeling (e.g., via BPMN), gap analyses, precise technical specifications, plus squad-based delivery management with go-live coordination, hypercare and continuous improvement
• Service provider management
• Provider management: selection, contract negotiation and performance monitoring of legal, court, address and scoring service providers
• Quality assurance: management of SLAs, interfaces and reporting, as well as conducting RFPs/tenders and planning feature roadmaps

Automation Manager

Business Intelligence Developer

• Be a key contributor to PAIR Finance’s growing BI landscape
• Collaborate with our departments to understand their business requirements and transform data into actionable insights
• Analyse PAIR Finance’s financial processes and derive data-driven solutions and KPIs, always taking the business context into consideration
• Design, develop, and maintain complex reports, dashboards, and visualizations using Power BI and Python
• Work with data engineers to integrate data from various sources into the data warehouse and ensure data integrity and quality
• Create on-demand analytic reports

Senior Business Intelligence Analyst

Business Development Rep

• Identification, acquisition, and development of potential B2B clients with the aim of establishing long-term and solid business relationships with focus on the Spanish and Portuguese market
• Taking on projects in the area of sales/business development
• You will be the point of contact for our new clients, thereby actively contributing to the success of the team
• Conducting market and trend analyses and providing proactive support in the further development of the business model and business development
• Preparing pitches and presentations
• Representing PAIR Finance at trade fairs, exhibitions, and other events

Junior Business Development Manager – Iberia, Spanish / Portuguese

Customer Support

• Confident communication with clients, consumers and third parties via e-mail, chat and letter.
• Solution-oriented and competent support of the request from consumers of the Swedish market.
• Handling of legal issues, such as inquiries from debt counseling agencies, or criminal charges.
• Coordinating client inquiries to the right contact persons, including inquiries about data protection and legal issues.
• Process files in a commercially effective manner and maintain CRM systems.
• Collecting feedback from clients and customers to support the improvement of technology and services.
• Further development of internal processes and structures to strengthen the own team.

Customer Service Representative

Collections

• Confident communication with our clients, consumers and third parties (e.g., lawyers) via email, chat and letter, providing solution-oriented and professional handling of inquiries
• Responding to inbound calls as well as actively conducting outbound contact with clients and consumers and processing incoming correspondence from lawyers
• Handling complex legal issues, such as inquiries from debtor counseling centers and legal guardians, the Chamber of Labour, data protection requests and criminal complaints
• Serving as an experienced point of contact for colleagues, clients and consumers on technically complex and legal matters
• Economically efficient handling of case files and maintenance of CRM systems
• Collecting feedback from clients and consumers and supporting improvements to our technology and service
• Further developing internal processes and structures to strengthen the team (e.g., onboarding new employees, improving internal training materials, supporting the onboarding of new clients)

Senior Debt Collection Officer – m/f/d

• Own the Process: Take full ownership of incident management, from detection to resolution, ensuring process stability and reliability.
• Proactive Monitoring: Continuously monitor critical business processes and system alerts to identify and address failures before they impact operations.
• Fast Resolution: Drive a culture of urgency and precision in resolving incidents, coordinating cross-functional teams to ensure timely solutions.
• Root Cause Analysis: Investigate incidents to identify root causes and implement preventative measures to avoid recurrence.
• Transparency & Learning: Maintain clear documentation of incidents, resolutions, and lessons learned, turning each incident into an opportunity for improvement.
• Collaborate with Data Engineering: Work closely with the Data Engineering team to maintain and enhance the alert system, suggest new metrics, and revise thresholds for existing metrics to ensure optimal monitoring and response capabilities.
• Reporting & Visibility: Ensure reporting provides visibility into incident trends, resolution times, and process performance. Communicate key findings and results to main stakeholders to maintain alignment and transparency.
• Turn Incidents into Opportunities: Use insights from recurring incidents and root cause analysis to identify inefficiencies and prioritize process improvement initiatives.
• Drive Process Automation: Partner with BI, Product, and Tech teams to implement automation solutions that enhance operational efficiency and scalability.
• Data-Driven Optimization: Analyze data trends to evaluate business cases and recommend changes that improve recovery rates, customer satisfaction, and cost efficiency.
• Collaborate for Excellence: Work closely with internal teams and external providers to optimize workflows, ensuring seamless integration and performance.
• Foster a Culture of Improvement: Champion a mindset of continuous improvement across the organization, encouraging proactive problem-solving and innovation.

Incident & Process Optimization Manager

• Identification, acquisition and development of potential B2B clients
• Conducting market and trend analyses
• Preparing and delivering pitches and presentations
• Close collaboration with the management team
• Representing PAIR Finance at trade shows and events

Senior Business Development Manager

Account Manager

• Übernahme von Onboarding, Betreuung und Entwicklung unserer Accounts und Key Accounts
• Direkte*r Ansprechpartner*in für unsere namhaften B2B-Bestandskund*innen und eigenverantwortliche Übernahme der Anfragen unserer Mandant*innen
• Feedback von Kund*innen sowie aus den Prozessen sammeln, einbringen und damit aktiv zur Prozess- und Produktoptimierung beitragen
• Kontinuierliche Pflege und Weiterentwicklung unseres CRM
• Kontinuierliche Markt-, Wettbewerbs-, und Trendbeobachtungen und Messung der Entwicklung unserer (Key-)Accounts auf Basis operativer KPIs
• Repräsentation von PAIR Finance auf Messen, Kongressen und anderen Events
• Vielseitige und spannende Projekte rund um Sales, Account Management und Operations

Senior Partnership Manager

Backend Engineer

• Take ownership of complex projects to successfully deliver from start to finish
• Develop, optimize, and maintain core applications and services
• Collaborate with the product team to understand and fulfill product roadmap requirements and unlock further company growth
• Configure, maintain, and improve deployment infrastructure, server environments, and testing infrastructure
• Work on high level architecture to ensure scalability, performance, availability, and security of our systems
• Work within an experienced, dedicated team to develop innovative solutions
• Drive innovation and enhancement of our AI-based platform
• Stay up-to-date on current tech industry trends

Senior Software Engineer – Ruby on Rails

• You manage the entire sales cycle—from identifying strategic leads to handling and submitting tender responses, preparing for and following up on meetings, conducting meetings with prospective clients, and closing contracts successfully.
• You build and maintain sustainable relationships with B2B clients.
• Close collaboration with the CSO, CEO and sales teams in our European subsidiaries to win international clients and successfully handle tenders.
• You act as the central interface to internal areas such as Onboarding, Integration, other entities, Finance and Legal to enable optimal collaboration and implementation for new clients.
• You plan, organize and support international sales meetings, workshops, trade shows and events.
• You support the introduction of new sales tools and technologies by analyzing trends, providing input and actively shaping the growth strategy.

International Business Development Manager

• Koordinierung, Durchführung und Nachbereitung der Einarbeitung von neuen Mitarbeiter*innen, internen Trainings, Side-by-Sides sowie individuellen Trainingskonzepten und Materialien für alle Niederlassungen der PAIR Finance Gruppe
• Identifizierung des Schulungsbedarfs aus der Analyse der Quality Checks der Collection Abteilung und Erfüllung der gesetzlichen Anforderungen
• Erarbeitung, Weiterentwicklung und Monitoring von KPIs sowie Erstellung von Reportings zur Messung und Optimierung des Trainings-Erfolgs sowie der Qualitätsziele
• Kontinuierliche Optimierung eines Lernmanagement Systems (LMS) zur effizienten Steuerung und Dokumentation von Lernprozessen
• Aktive Kommunikation der Qualitätsgrundsätze zur Förderung des Qualitätsbewusstseins und -verständnisses des Collection-Teams
• Koordinierung der Schulungsinhalte mit externen und internen Stakeholdern
• Weiterentwicklung der Wissensdatenbank und kontinuierliche Überprüfung ihrer Aktualität
• Unterstützung des Collection Teams und bei abteilungsübergreifenden Aufgaben