Managing an assigned portfolio of clients and serving as both a technical and consultative resource within our Managed IT Services division
Working closely with internal teams: Sales Engineers, Helpdesk, Onboarding, and Project Delivery to ensure clients effectively leverage, maintain, and evolve their IT environments
Acting as a trusted advisor, aligning technology with business goals, driving IT strategy, and ensuring high levels of client satisfaction through proactive communication, planning, and relationship management

Requirements

5+ years of experience in one or more of the following roles: Technical Account Management, vCIO, IT Director, or Senior IT Consultant
Proven experience with IT budgeting, strategic planning, and technology roadmap development
Experience presenting to C-level executives and conducting Technical Business Reviews (TBRs)
Strong understanding of ROI analysis and cost-benefit justification for IT investments
Ability to translate complex technical concepts into business language
Deep knowledge of cloud and infrastructure technologies, including modern network, security, and collaboration platforms
Strong aptitude for customer service and client retention
Excellent verbal, written, and analytical communication skills
Highly organized with the ability to manage multiple priorities effectively
Ability to remain composed and focused under pressure while managing client escalations
Collaborative mindset with the ability to work cross-functionally with technical and non-technical teams
Bachelor's degree in Computer Science, Information Systems, Business, or a related field (or equivalent experience) preferred
MSP experience strongly preferred
Familiarity with governance, risk, and compliance (GRC) frameworks such as HIPAA, PCI, or CMMC preferred
Working knowledge of CIS Controls, NIST, or other cybersecurity frameworks preferred
Relevant technical certifications such as Security+, Network+, or Cloud credentials (Azure, Microsoft 365) preferred

Benefits

Medical, Dental, Vision, and Life Insurance
401(k) with company match
Paid Time Off (Vacation, Sick Leave, Holidays)
Monthly Car Allowance
FSA/HSA Programs
Company events, recognition trips, and a collaborative team environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT budgetingstrategic planningtechnology roadmap developmentROI analysiscost-benefit justificationcloud technologiesinfrastructure technologiesnetwork securitycollaboration platformscybersecurity frameworks

Soft Skills

customer serviceclient retentionverbal communicationwritten communicationanalytical communicationorganizational skillsmulti-priority managementcomposure under pressurerelationship managementcollaboration

Certifications

Security+Network+Cloud credentialsMicrosoft 365