On-Site UC Helpdesk Technician – Entry-Level
Pacific Office Automation
full-time
Posted on:
Location Type: Office
Location: Beaverton • Oregon • United States
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Salary
💰 $18 - $23 per hour
Job Level
Tech Stack
About the role
- Support Hosted Voice customers with MACD (Moves, Adds, Changes, Deletions) requests
- Troubleshoot complex issues related to software, handsets, and call quality
- Maintain service best practices and assist with internal infrastructure
- Use tools like Wireshark to troubleshoot SIP traffic and connectivity issues
- Learn fundamentals of IP networking and routing
- Respond to hardware/software failures and assist with resolving system issues
- Participate in virtual deployments and data entry for new implementations
- Collaborate with senior technicians and project managers on new installs and upgrades
Requirements
- Associate degree preferred
- 02 years of experience with VoIP or Unified Communications platforms
- Strong customer service and communication skills
- Technical aptitude and willingness to learn
- Working knowledge of Microsoft Office 365
- Help Desk experience a plus.
Benefits
- Compensation: $18.25-$23.00/hr DOE
- Interdepartmental growth opportunities
- Company reimbursed education and certification opportunities
- Collaborative, team-oriented work environment
- Comprehensive health benefits: medical, dental, vision, life
- 401(k) with company match
- PTO, vacation, and sick leave
- FSA plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
VoIPUnified CommunicationsMACDSIPIP networkingroutingtroubleshootingdata entrysystem issuescall quality
Soft Skills
customer servicecommunicationtechnical aptitudewillingness to learncollaboration
Certifications
Associate degree