Pacific Life

Business Operations

• Develop best-in-class policies and procedures capability to ensure that processes are consistently documented, understood, adhered to, and updated as appropriate
• Identify areas where policies and procedures are needed and collaborate with the relevant stakeholders to develop, implement, and maintain documentation that supports our goals of delivery a best in class customer experience
• Work with training team to develop training materials that enable new employees to easily understand and adhere to the policies and procedures appropriate with their role
• Conduct regular reviews of policies and procedures to ensure they remain up-to-date and relevant to the organization's needs
• Monitor and analyze policy and procedure-related data to identify trends and areas for improvement
• In partnership with business stakeholders, identify process improvement opportunities and ideate on solutions for improving
• Collaborate with relevant stakeholders to resolve policy and procedure-related issues and to identify opportunities for process improvements
• Maintain a working knowledge of best practices and emerging trends in policy and procedure development and implementation for benefits products.

Senior Business Process Improvement Analyst – Policies and Procedures

Claims Specialist

• Manage a diverse and often complex caseload of STD (Short Term Disability) claims from initial intake through resolution, ensuring timely, fair, and accurate decisions using sound judgment and adherence to policy provisions.
• Collaborate with clinical and vocational partners to develop effective RTW strategies and determine appropriate benefit eligibility and durations.
• Serve as a subject matter expert on STD claim practices, consulting on best practices and contributing to the design and refinement of internal procedures, workflows, and system requirements.
• Leverage a deep understanding of disability contract provisions, exclusions, riders, waivers, and applicable regulatory and statutory requirements (e.g., FMLA, ERISA, HIPAA).
• Ensure detailed and accurate documentation of all decisions and interactions, and communicate clearly with claimants, employers, and internal stakeholders.
• Mentor and support onboarding of new team members; share expertise and foster knowledge growth within the team.
• Collaborate cross-functionally with Compliance, Legal, Intake/Admin, Clinical and Vocational Services, and other business units to deliver a coordinated and compliant claims experience.
• Proactively identify process gaps or opportunities and contribute to continuous improvement efforts and enterprise initiatives.
• Demonstrate agility in adapting to changing priorities, business needs, and regulatory requirements.
• Maintain a high level of confidentiality, professionalism, and integrity in all claim-related activities.

Senior Claims Specialist – Short Term Disability

DevOps Engineer

• Play a pivotal role in enhancing our software delivery pipelines, ensuring system reliability, and improving overall service quality.
• Lead a team of DevOps engineers and work collaboratively with cross-functional teams to drive the adoption of DevOps practices.
• Optimize development workflows, and ensure the reliability and scalability of software applications in a dynamic and fast-paced environment.
• Define and implement the DevSecOps strategy, best practices, and standards for the organization.
• Design and implement robust CI/CD pipelines to automate software deployment, testing, and monitoring.
• Manage infrastructure as code using tools like Terraform or Ansible to ensure scalability, reliability, and consistency of infrastructure components.
• Implement monitoring and alerting solutions to proactively identify and resolve performance issues, security vulnerabilities, and system outages.
• Collaborate with security teams to enforce security best practices and ensure compliance with industry regulations and standards.
• Implement and maintain ITIL best practices to improve service delivery, incident management, problem resolution, change management, and configuration management processes.
• Foster collaboration between development, operations and enterprise teams, promoting a culture of shared responsibility and continuous improvement.
• Diagnose and resolve issues in lower environments as well as production issues, implementing incident response procedures, and contributing to root cause analysis.
• Maintain clear and comprehensive documentation of DevOps processes, standards, and procedures.
• Continuously evaluate and improve service delivery, identifying areas for optimization and efficiency gains.
• Manage relationships with DevOps-related vendors and third-party service providers.

Senior DevOps Engineer

QA Engineer

• Executing manual and exploratory testing, ensuring comprehensive test coverage to drive proper delivery outcomes
• Managing defect tracking, triaging, and resolution processes, working closely with development teams
• Identifying and supporting opportunities for test automation development
• Driving early and continuous testing throughout the software development lifecycle, adopting agile testing methodologies and ensuring early defect detection in the development lifecycle
• Maintaining documentation of test results to assist in debugging and modification of software
• Analyzing test results to ensure existing functionality and recommend corrective action
• Working independently and receiving moderate guidance

Senior QA Analyst

Learning and Development

• Develop and Implement Knowledge Management Strategy (Employee-facing content): Develop a content governance model to support knowledge management strategy and objectives.
• Accountability Framework: Identify content owners and formalize necessary roles and responsibilities to optimize content development and delivery.
• Establish Standards: Establish content standards including taxonomy, structure, readability, tone, voice, clarity, and consistency for all content assets and mediums.
• Develop Tools: Develop tools and templates to facilitate user-friendly content creation to minimize the cycle time to deploy, edit, and update content.
• Lifecycle Management: Execute the knowledge management lifecycle, encompassing curation processes (e.g., collection, QA, posting, retirement, and escalations), maintenance, and drive usage.
• Develop and Implement Knowledgebase Strategy (Internal operational content): Develop a comprehensive strategy to centralize and standardize HR operational content such as process documentation, desktop procedures, and knowledge articles into a central HR knowledgebase or preferred platform.
• Content Migration: Facilitate the migration of operational HR content from existing platforms into recommended repository.

Knowledge Manager

Network Engineer

• Implement products, platforms, software, hardware, or appliance-based solutions related to network and network security.
• Interface with management and vendors to develop and implement new solutions to meet business requirements.
• Design and manage the rollout of various network infrastructures with necessary capacity planning, performance tuning, and configuration optimization
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Maintain network security across the global enterprise; analyze networks for security threats.
• Monitor organization’s networks for security breaches and investigates violations when they occur.
• Use network tools for administration, maintenance, automation, and visualization reporting
• Develops technical documentation describing the deployment, configuration, and management of network infrastructure.
• Participates in IT security audits. Responds to existing audits and ensures required controls are implemented as required.
• Builds strong relationships outside of IT to understand business needs.
• Communicates complex details in a way that people can understand.
• Advocates for the end user and stakeholder by becoming associated with the products, empathizing with and understanding user needs.

Senior Network Engineer

Data Analyst

• Design and implement scalable reporting solutions that provide real-time visibility into key performance indicators (KPIs), and other metrics enabling proactive sales management and decision-making.
• Translate large and complex sales datasets into actionable insights for senior leadership and sales teams, supporting strategic objectives and efforts.
• Partnering with functional stakeholders to translate business needs into technical capabilities within the data & analytics environment.
• Champion automation and self-service reporting tools, reducing manual effort and increasing efficiency in sales analytics and reporting processes.
• May lead functional team/projects.

Sales Data Analytics, Visualization Developer

Sales

• Provide exceptional end-to-end sales experience to Broker partners and clients
• Support sales representatives in the management of their new business pipeline
• Ensure a frictionless broker/client experience that aligns with digital first business model
• Respond to broker inquiries and deliver timely solutions
• Build strong internal partnerships enabling easy navigation of processes
• Handle procedural and administrative sold case processes for the Sales Rep

Sales Coordinator

Customer Support

• Must be able to generate accurate manual rates for group insurance products, ensuring compliance with established policies, procedures, and guidelines.
• Review the quote submission to determine what is being requested and ensure all required info has been provided; follow-up on missing information; over time learn what can be quoted with assumptions vs what is absolutely required.
• Ensure accurate formatting of census data, extracting key information for rating.
• Review plan design information to match in-force plan designs and/or alternates as requested based on a review of Requests for Proposal, Benefit Summaries, complex contracts, and/or internal systems.
• Accurately evaluate SIC classifications for Employer Groups.
• Partner closely with Underwriting to meet or exceed turnaround time based on broker due dates.
• Consult with Underwriters for signoff on non-standard and/or complex plan design requests.
• Works on cases of all sizes, all products, with varying degrees of complexity.
• Provide support to peer group for high volume transaction periods and during absences.
• Partner with other teams to provide support across the organization during high demand.
• May assist with building new business proposals, in-force business, and/or renewals.

Underwriting Support Specialist II

Account Manager

• Foster and manage relationships with policyholders and producers through responsive communication, prompt conflict resolution, and proactive outreach.
• Taking into consideration the needs of each client, act as a liaison between internal departments and the customer to meet desired objectives.
• Assess the client needs and maximize cross-selling opportunities for growth potential.
• Monitor renewal activity in partnership with the sales representative and underwriting. Strategically prepare renewals to retain the account. Gather underwriting data and claims experience for review to best communicate renewal actions.
• Manage to persistency goals for the allocated block of business.
• Assist with the enrollment process as it relates to the preparation of enrollment materials, conducting enrollment meetings, etc.
• Demonstrate proficiency in the group products sold by Pacific Life.
• Participate in ongoing industry and community activities to stay attuned to industry trends. Represent the company as needed with legislative platforms, industry events, community activities.

Senior Account Manager – Workforce Benefits

• Develop and execute product strategies and roadmaps that align with organizational goals and evolving market dynamics.
• Demonstrate deep expertise and proactively expand knowledge in statutory paid family and medical leave (PFML) and disability, consistently tracking industry trends and assessing their implications.
• Collaborate closely with senior leadership to integrate these insights into both current operations and future strategic initiatives.
• Manage the full product lifecycle, from ideation to launch and ongoing management and optimization.
• Collaborate with actuarial, underwriting, legal, compliance, distribution, claims, operations and technology teams to deliver solutions and influence all aspects of product delivery.
• Provide technical input for product filings, marketing materials and other materials.
• Analyze product performance, conduct competitive benchmarking and incorporate internal and external customer feedback to drive improvements and business results.
• Support internal teams with product knowledge and updates.
• Foster effective communication and partnership across internal and external stakeholders.
• Implement process enhancements to improve efficiency and quality.
• Monitor regulatory changes to ensure ongoing compliance.

Senior Product Development Support Specialist

Director

• Develop and execute a strategic roadmap for cloud platform engineering, aligning with business and IT objectives.
• Lead a team of cloud platform engineering professionals, fostering a culture of excellence, collaboration, and continuous improvement.
• Oversee capacity planning, ensuring scalability and optimal resource utilization.
• Implement and maintain industry best practices for security, compliance, FinOps, and operational efficiency.
• Ensure highly responsive and detailed observability capabilities are in place across all cloud platforms.
• Collaborate with business and technology leadership to gather requirements and ensure the cloud platform meets the needs of our stakeholders and developer teams
• Ensure the highest levels of uptime and reliability by developing and enforcing proactive maintenance strategies.
• Manage vendor relationships, negotiate contracts, and oversee third-party services for facility management and hardware procurement.
• Tie platform KPIs to business value and generate quarterly business reports.
• Develop and run a comprehensive service line in a global setting to run cloud workloads, backed by a service catalog and set of KPIs and KRIs to measure, track, report, and improve the service line and system performance
• Develop and execute an overall cloud computing platform strategy with the right mix of on-premises infrastructure, public cloud, and hybrid cloud.
• Formalize disaster recovery and business continuity with automated tests to validate failover plans
• Develop and enforce disaster recovery and business continuity plans to mitigate risks.
• Monitor industry trends and emerging technologies to maintain a competitive edge.
• Collaborate with executive leadership and stakeholders to align data center strategies with broader IT and business goals.
• Provides leadership to managers and professional staff. Develops departmental plans, including business, production and/or organizational priorities.
• Manage and oversee staff and technology platform operations across a global footprint including US, UK, and APAC regions.

Cloud Platforms Director

Product Marketing

• Drive go-to-market strategy and execution of omnichannel marketing campaigns—including email, social, and web—to build awareness and adoption of annuity products.
• Serve as the annuity product expert for Marketing by providing insights, guidance, and expertise that inform campaign strategies, positioning, and communications.
• Collaborate with cross-functional Marketing partners—including Creative Services, Marketing Operations, Digital Execution, and Campaign Management—to ensure campaigns, messaging, and initiatives align with business priorities.
• Represent Marketing in strategic cross-functional meetings such as PMO by receiving updates on product or timing changes, advising on marketing impacts, and communicating key information back to the Marketing team for alignment.
• Monitor industry trends, competitor activity, and field feedback to translate insights into actionable marketing strategies and product positioning that maintain a competitive advantage.
• Ensure annuity product materials are timely, compliant, and effectively distributed across relevant channels.
• Inform dynamic digital tools and sales collateral that help financial professionals and clients understand complex retirement income strategies.
• Monitor performance of campaigns and initiatives, using data and feedback to refine strategies and optimize impact.
• Contribute to thought leadership and media storytelling opportunities that position annuities beyond product features by highlighting their broader value in retirement planning.
• May perform additional duties assigned.

Product Marketing Strategist

Operations

• Monitor daily staffing schedules and forecasted volume and schedule the necessary resources to handle the forecasted volume
• Prepare reports and analysis to communicate daily workflow to management and staff
• Implement and communicate workflow changes and propose enhancements to procedures and processes
• Real time schedule adherence monitoring and communicate intraday adjustments based on call volume to management and staff to optimize workforce efficiency

Operations Workflow Analyst

• Develops, modifies, and executes software test plans, automated scripts, frameworks, and programs for testing
• Debugs software products through the use of systematic tests
• Maintains documentation of test results
• Analyzes test results to ensure existing functionality and recommends corrective action
• Consults with development engineers in resolution of problems