Disability Claims Consultant
Pacific Life
full-time
Posted on:
Location Type: Remote
Location: Tennessee • United States
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Salary
💰 $92,790 - $113,410 per year
About the role
- Manage the end‑to‑end Long‑Term Disability claims experience, with a strong focus on customer experience, accurate decision‑making, and timely outcomes.
- Apply deep expertise in LTD claims administration, including eligibility, financial calculations, ongoing claim management, and regulatory compliance.
- Serve as a subject matter expert across the LTD claims lifecycle, supporting resolution of complex claims and escalations.
- Partner with internal stakeholders to identify gaps in LTD processes and system functionality and help refine requirements that improve claim handling efficiency and customer experience.
- Ensure LTD claims practices are thorough, fair, objective, and compliant, while balancing empathy and consistency.
- Execute claims in alignment with established workflows, policies, and contracts, while recommending practical enhancements to improve usability and effectiveness.
- Demonstrate a strong customer‑centric and empathetic mindset, with sound judgment when navigating sensitive and complex LTD scenarios.
- Coach, mentor, and support team members, including onboarding and ongoing development, to strengthen LTD claims capability.
- Collaborate closely with Compliance/Legal, Intake/Admin, Clinical, Vocational, and Support Services to ensure aligned and compliant LTD outcomes.
- Maintain performance standards related to productivity, quality, prioritization, and timeliness.
- Support change initiatives and continuous improvement efforts that enhance LTD customer experience and operational effectiveness.
Requirements
- College degree or equivalent experience preferred
- 5+ years of Long‑Term Disability claims experience required
- Strong customer‑focused communication skills with professional external presence
- Proven analytical, organizational, and time‑management skills
- Detail‑oriented with strong judgment and high integrity
Benefits
- Your Benefits Start Day 1
- Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
- Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
LTD claims administrationfinancial calculationsclaim managementregulatory complianceclaims processingworkflow executionpolicy adherenceclaims analysisperformance standardscontinuous improvement
Soft Skills
customer experienceempathyjudgmentcommunicationanalytical skillsorganizational skillstime managementdetail-orientedmentoringcollaboration
Certifications
college degree