Senior Business Process Improvement Analyst – Policies and Procedures
Pacific Life
full-time
Posted on:
Location Type: Remote
Location: Tennessee • United States
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Salary
💰 $81,360 - $99,440 per year
Job Level
About the role
- Develop best-in-class policies and procedures capability to ensure that processes are consistently documented, understood, adhered to, and updated as appropriate
- Identify areas where policies and procedures are needed and collaborate with the relevant stakeholders to develop, implement, and maintain documentation that supports our goals of delivery a best in class customer experience
- Work with training team to develop training materials that enable new employees to easily understand and adhere to the policies and procedures appropriate with their role
- Conduct regular reviews of policies and procedures to ensure they remain up-to-date and relevant to the organization's needs
- Monitor and analyze policy and procedure-related data to identify trends and areas for improvement
- In partnership with business stakeholders, identify process improvement opportunities and ideate on solutions for improving
- Collaborate with relevant stakeholders to resolve policy and procedure-related issues and to identify opportunities for process improvements
- Maintain a working knowledge of best practices and emerging trends in policy and procedure development and implementation for benefits products.
Requirements
- Minimum of 5 years of experience in policy and procedure development and implementation, preferably with experience in the workforce benefits space
- Excellent communication skills, including the ability to write clear and concise policy and procedure documentation and to present complex information to stakeholders
- Strong understanding of applicable laws, regulations, and industry standards related to policy and procedure development for benefits products
- Detail-oriented with strong organizational skills and the ability to manage multiple projects and priorities
- Ability to work collaboratively with cross-functional teams and to build effective working relationships at all levels of the organization
- Strong analytical skills and the ability to identify trends and areas for improvement
- Bachelor's degree in business administration, organizational management, or related field
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
policy developmentprocedure implementationdocumentation managementdata analysisprocess improvement
Soft Skills
communication skillsorganizational skillscollaborationanalytical skillsattention to detail
Certifications
Bachelor's degree