Develop and Implement Knowledge Management Strategy (Employee-facing content): Develop a content governance model to support knowledge management strategy and objectives.
Accountability Framework: Identify content owners and formalize necessary roles and responsibilities to optimize content development and delivery.
Establish Standards: Establish content standards including taxonomy, structure, readability, tone, voice, clarity, and consistency for all content assets and mediums.
Develop Tools: Develop tools and templates to facilitate user-friendly content creation to minimize the cycle time to deploy, edit, and update content.
Lifecycle Management: Execute the knowledge management lifecycle, encompassing curation processes (e.g., collection, QA, posting, retirement, and escalations), maintenance, and drive usage.
Develop and Implement Knowledgebase Strategy (Internal operational content): Develop a comprehensive strategy to centralize and standardize HR operational content such as process documentation, desktop procedures, and knowledge articles into a central HR knowledgebase or preferred platform.
Content Migration: Facilitate the migration of operational HR content from existing platforms into recommended repository.

Requirements

Knowledge Management Expertise: Familiarity with KM principles, frameworks, best practices and tools. Ideally 10+ years’ experience in HR Knowledge Management program administration.
Project Management: Ability to manage multiple HR knowledge management initiatives simultaneously.
Technology Savvy: Experience with HRIS, knowledge management systems, and digital collaboration tools.
Communication & Training: Strong written and verbal communication skills, with experience in developing training materials and facilitating workshops.
Bachelor’s degree in Human Resources, Business Administration, or a related field; a master’s degree or relevant certification is preferred.
Proven experience implementing Knowledge Management programs on a global scale.
Certification in Project Management (PMP) or Knowledge Management (CKM) is a plus.

Benefits

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Knowledge ManagementContent GovernanceContent StandardsContent DevelopmentContent Lifecycle ManagementContent MigrationHR Operational ContentProcess DocumentationDigital Collaboration ToolsKnowledgebase Strategy

Soft Skills

Project ManagementCommunicationTrainingFacilitationAccountabilityOrganizational SkillsInterpersonal SkillsClarityReadabilityConsistency

Certifications

Project Management Professional (PMP)Certified Knowledge Manager (CKM)