Pacific International Lines (PTE) Ltd

Customer Service, Shipping Documentation Specialist

Pacific International Lines (PTE) Ltd

full-time

Posted on:

Location Type: Office

Location: Bogotá • Colombia

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About the role

  • Serve as the primary point of contact for customers to handle contracts.
  • Give shipping documentation support, ensuring the accurate and timely issuance of shipping documents.
  • Maintain high standards of customer service.
  • Download and treat daily booking requests, to be sent to customers within the next period.
  • Handle all customers’ demands to ensure all requests are promptly attended.
  • Ensure routes, weight, POL/PODs, commodities, temperature and all other info are accurate on PIL system.
  • Maintain good communication with other teams like Documentation and Sales Teams´.
  • File customers’ particularities to ensure consistency on PIL service.
  • Follow up bookings from regular / BID customers, to ensure they are coming within the expected timeframe.
  • Provide excellent customer experience and assist customers with problem solving.
  • Handle customer inquiries via phone, email, and in-person.

Requirements

  • Bachelor’s degree in business, Logistics, or related field.
  • Experience in customer service within the shipping or logistics industry and experience in sea shipping documentation in the shipping and logistics sector.
  • Proficiency in MS Office and CRM software.
  • Knowledge of import/export processes, documentation, and invoicing.
  • English level: preferably B1, B2, or higher level in Speaking, Listening & Reading.
  • Organized, able to follow regulations and procedures in a strictly regulated environment.
  • Strong communication, negotiation, and interpersonal skills.
  • Strong organizational and problem-solving skills.
  • Customer-oriented mindset with problem-solving abilities.
  • Discretion and professionalism in handling sensitive information.
  • Must be fluent in Spanish; intermediate English (needs to read/write effectively).
  • Team spirit and adaptability.
Benefits
  • Be part of a leading global carrier with a strong focus on sustainability and innovation.
  • Work in a dynamic and collaborative environment.
  • Opportunities for professional growth and development.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceshipping documentationimport/export processesinvoicingMS OfficeCRM software
Soft Skills
communicationnegotiationinterpersonal skillsorganizational skillsproblem-solvingcustomer-oriented mindsetdiscretionprofessionalismteam spiritadaptability
Certifications
Bachelor’s degree in businessBachelor’s degree in Logistics