Pacific Health Group

Lead Care Manager, Enhanced Care Management

Pacific Health Group

full-time

Posted on:

Location Type: Hybrid

Location: El Centro • California • United States

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Salary

💰 $25 - $29 per hour

Job Level

Senior

About the role

  • You won’t just coordinate clinical visits. You’ll respond to real-life challenges such as housing, food insecurity, and mental health, ensuring that members’ needs are addressed comprehensively.
  • By forming strong, personal connections through frequent in-person visits, you’ll become a pivotal support system—someone members can rely on for comfort, guidance, and advocacy.
  • Arrange all necessary services—from setting up medical appointments and coordinating transportation to securing safe housing and financial support.
  • Remain a consistent presence in members’ lives, making sure no detail goes overlooked and no obstacle remains unaddressed.
  • Conduct multiple on-site visits each month in members’ homes, shelters, or community centers.
  • Use these visits to establish trust, gather first-hand insights, and address concerns right away.
  • Schedule doctor’s appointments, organize follow-up care, link members to social services, and ensure they have the resources for a full continuum of support.
  • Remain in close contact by phone, video, and in-person visits to monitor progress, celebrate milestones, and swiftly address any new barriers.
  • Identify, coordinate, and optimize local resources—such as housing assistance, job training programs, or childcare services—to ensure members’ overall wellbeing.
  • Push for timely treatments, insurance authorizations, and fair access to services, resolving roadblocks that could hinder progress.
  • Maintain meticulous records of assessments, care plans, and progress notes, ensuring transparency and accountability at every stage.

Requirements

  • Residency: Must reside in San Diego County
  • Experience: 3-5 years in case management, social services, or healthcare
  • Expertise: Familiarity with Medi-Cal, CalAIM, and Enhanced Care Management
  • Healthcare Insight: Understanding of healthcare systems and local community resources
  • Interpersonal Skills: Strong communication, empathy, and cultural competence
  • Organizational Ability: Proven time management skills and attention to detail
  • Technical Proficiency: Competence using case management software and related tools
  • Successful completion of a pre-screen assessment required
  • Possess a valid California Driver’s License (Class C minimum), maintain a personal, operable vehicle for daily business use, and carry current liability insurance that meets California's minimum legal requirements. All selected candidates will be required to pass a Motor Vehicle Report (MVR) background check prior to employment.
  • Spanish speaking preferred
Benefits
  • Competitive salary and benefits package
  • 401(k), dental, vision, health, and life insurance
  • Flexible schedule, paid time off, and employee assistance program
  • Professional development opportunities
  • Meaningful work impacting vulnerable community members
  • Supportive team environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case managementsocial serviceshealthcareMedi-CalCalAIMEnhanced Care Managementtime managementattention to detailSpanish speaking
Soft Skills
communicationempathycultural competence
Certifications
California Driver’s License (Class C)