Pacific Health Group

Lead Care Manager, Enhanced Care Management

Pacific Health Group

full-time

Posted on:

Location Type: Hybrid

Location: Santa Clara • California • United States

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Salary

💰 $29 - $32 per hour

Job Level

Senior

About the role

  • Join Our Mission to Transform Lives: Enhanced Care Management
  • You won’t just coordinate clinical visits; you'll respond to real-life challenges such as housing, food insecurity, and mental health.
  • Form strong, personal connections through frequent in-person visits.
  • Beyond paperwork and phone calls, arrange all necessary services—setting up medical appointments and coordinating transportation.
  • Remain a consistent presence in members’ lives.
  • Generate insights that directly influence how our ECM programs evolve.
  • Conduct multiple on-site visits each month in members’ homes, shelters, or community centers.
  • Schedule doctor’s appointments, organize follow-up care, and link members to social services.
  • Contact members by phone, video, and in-person visits to monitor progress.
  • Identify, coordinate, and optimize local resources.
  • Champion for members’ rights and resolve roadblocks that could hinder progress.
  • Central Point of Contact among members, families, healthcare teams, and community organizations.
  • Maintain meticulous records of assessments, care plans, and progress notes.
  • Use data and first-hand observations to refine care strategies.
  • Stay informed about Medi-Cal, CalAIM, and other regulations.

Requirements

  • Residency: Must reside in Santa Clara County
  • Bilingual in English and Spanish (Spoken and Written)
  • Experience: 3-5 years in case management, social services, or healthcare
  • Expertise: Familiarity with Medi-Cal, CalAIM, and Enhanced Care Management
  • Healthcare Insight: Understanding of healthcare systems and local community resources
  • Interpersonal Skills: Strong communication, empathy, and cultural competence
  • Organizational Ability: Proven time management skills and attention to detail
  • Technical Proficiency: Competence using case management software and related tools
  • Successful completion of a pre-screen assessment required
  • Possess a valid **California Driver’s License** (Class C minimum), maintain a personal, **operable vehicle** for daily business use, and carry **current liability insurance** that meets California's minimum legal requirements. All selected candidates will be required to pass a **Motor Vehicle Report (MVR)** background check prior to employment.
Benefits
  • Competitive salary and benefits package
  • 401(k), dental, vision, health, and life insurance
  • Flexible schedule, paid time off, and employee assistance program
  • Professional development opportunities
  • Meaningful work impacting vulnerable community members
  • Supportive team environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case managementsocial serviceshealthcareMedi-CalCalAIMEnhanced Care Managementtime managementattention to detaildata analysiscare strategy refinement
Soft Skills
communicationempathycultural competenceinterpersonal skillsorganizational ability
Certifications
California Driver’s Licensecurrent liability insurance