PacBio

Full-stack Engineer

• Own and deliver business-critical instrument control software spanning multiple subsystems, directly impacting instrument performance, reliability, and customer experience
• Drive technical design and implementation for complex, high-risk areas, independently defining approach and managing technical risk
• Collaborate cross-functionally with mechanical, electrical, firmware, and systems teams to ensure robust hardware-software integration and clear requirements
• Identify and resolve systemic issues in performance, reliability, and scalability, including proactively addressing technical debt
• Lead design and code reviews while contributing hands-on development in C#/.NET, ensuring high-quality, maintainable software
• Influence system architecture and technical direction, and mentor engineers to elevate team-wide engineering standards

Senior Staff Engineer, Software

Engineer

• Perform installation, maintenance, upgrade, and repair of PacBio equipment at customer locations.
• Submit timely documentation of service activities and expenses.
• Maintain accurate and reliable service spare parts inventory.
• Work closely with sales and field application specialists to ensure customer expectations are being met.
• Mentor and train new and less experienced service engineers.
• Develop and improve operating procedures and processes.
• Contribute to knowledge base in a timely manner to share problems and solutions with other Field Service Engineers.
• Provide feedback, reports, and analysis of field issues to product teams and service management.
• Write and edit service documentation for alignment, replacement, and upgrade procedures.

Senior Staff Engineer, Software

Engineer II, Field Service