Engineer II, Field Service

PacBio

Field Service Engineer providing on-site support and installation for PacBio's DNA sequencing equipment. Collaborating across teams to ensure optimal equipment performance and customer satisfaction.

Posted 5/9/2026full-timeNew Jersey, Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $81,200 - $121,800 per yearWebsite

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Perform installation, maintenance, upgrade, and repair of PacBio equipment at customer locations.
Submit timely documentation of service activities and expenses.
Maintain accurate and reliable service spare parts inventory.
Work closely with sales and field application specialists to ensure customer expectations are being met.
Mentor and train new and less experienced service engineers.
Develop and improve operating procedures and processes.
Contribute to knowledge base in a timely manner to share problems and solutions with other Field Service Engineers.
Provide feedback, reports, and analysis of field issues to product teams and service management.
Write and edit service documentation for alignment, replacement, and upgrade procedures.

Requirements

What you’ll need

2-4 years of related experience with a Bachelor's degree
1-3 years of experience with Master’s degree
0-2 years of experience with a PhD
A degree in Engineering or Science, or equivalent Military, or other experience
Minimum of two to five years servicing or supporting complex electromechanical/chemical equipment
Knowledge of biochemistry, biology, and/or other life sciences
Excellent verbal and written communication skills
Excellent analytical troubleshooting and problem-solving skills
Extensive travel required
Proficient with computer software and hardware, including Windows and Linux OS, real-time processing systems, disk arrays and Ethernet architecture
Valid driver’s license with good driving record
Ability to work independently with minimal supervision
Ability to lift 40lbs above your shoulder height
Ability to lift 75lbs from the ground to unpack boxes.
Experience with life sciences instrumentation, especially DNA sequencing technology, a significant plus.
Candidates must have current authorization to work in the United States without the need for present or future sponsorship.

Benefits

Comp & perks

Health insurance
401(k) plan
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

installationmaintenanceupgraderepairtroubleshootingproblem-solvingservicing electromechanical equipmentservicing chemical equipmentDNA sequencing technologyreal-time processing systems

Soft Skills

communication skillsanalytical skillsmentoringtrainingindependent workteam collaborationfeedback provisiondocumentation writingprocess improvementcustomer service

Certifications

Bachelor's degreeMaster’s degreePhDvalid driver’s license