p36 GmbH

Human Resources

• You are the primary point of contact for your business units on HR matters and provide comprehensive support across the entire employee lifecycle — from talent acquisition and development through to offboarding.
• Recruiting & Onboarding: You design the candidate journey — from approaching potential talent to successfully integrating new team members. You use modern recruiting methods such as active sourcing, conduct interviews, and manage the entire selection process. You ensure that new employees experience a structured and professional onboarding.
• Employee Development: You support our performance feedback conversations and assist team leads in deriving development measures for their employees. With creative ideas, you help evolve existing formats such as regular 1:1s and feedback rounds. At the same time, you advise and support employees to promote their professional development and efficiently organize training offerings.
• HR Administration & Processes: You are responsible for maintaining our digital personnel files and ensuring that HR documents are always up to date and complete. In addition, you optimize existing HR processes and drive digitalization in the HR area. Your experience working with our HR software Personio provides valuable input for efficiently designing operational workflows.
• Payroll: You handle preparatory payroll tasks and ensure that all relevant data are processed accurately and on time. You coordinate with the business units and ensure smooth communication with our external service provider.

HR Generalist

Customer Success Manager

• You are the “Face to the Customer” responsible for the long-term management of our enterprise customers – from onboarding through adoption to QBRs.
• You build trusted relationships and continuously develop them – including with multiple stakeholders on the customer side.
• You independently manage renewals and identify expansion potential (upsell/cross-sell) – together with our Account Executives you drive these opportunities to completion.
• You keep an eye on customer health (e.g., usage, engagement, NPS), spot risks early and proactively implement measures to prevent churn.
• You act as the internal voice of our customers and provide structured feedback to product development so we can measurably improve our product and processes.
• You develop customers into references, case studies and advocates.

Customer Success Expert

Consultant

• You are responsible for the technical implementation of our UDI (Unique Device Identification) platform.
• You work closely with our Senior Consultants to translate customer requirements into reliable, scalable cloud solutions.
• You oversee the successful technical configuration and implementation of the p36 UDI platform as well as SAP BTP services.
• You perform system configurations, testing, data migrations, and integrations.
• You take part in workshops and client meetings to clarify technical requirements and to identify and address potential complications.
• You independently develop solutions to technical challenges and handle troubleshooting.
• You create technical documentation and best practices.
• You collaborate closely with the Product Team to further develop the platform.
• You support project teams with effort estimates and technical planning.

HR Generalist

Customer Success Expert

UDI Technical Consultant – UDI Delivery