p36 GmbH

Customer Success Expert

p36 GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Bad Hersfeld • Germany

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About the role

  • You are the “Face to the Customer” responsible for the long-term management of our enterprise customers – from onboarding through adoption to QBRs.
  • You build trusted relationships and continuously develop them – including with multiple stakeholders on the customer side.
  • You independently manage renewals and identify expansion potential (upsell/cross-sell) – together with our Account Executives you drive these opportunities to completion.
  • You keep an eye on customer health (e.g., usage, engagement, NPS), spot risks early and proactively implement measures to prevent churn.
  • You act as the internal voice of our customers and provide structured feedback to product development so we can measurably improve our product and processes.
  • You develop customers into references, case studies and advocates.

Requirements

  • You have experience in Customer Success / Account Management in B2B SaaS (ideally Enterprise) – including renewals and expansion.
  • You have worked strategically and in a data-driven way (interpreting health signals and deriving actions).
  • You communicate clearly and confidently and have strong negotiation skills – in both German and English.
  • You are proactive and address issues before they grow.
  • You enjoy using AI tools in your daily work and use them to scale preparation, analysis and processes.
  • You are comfortable in a PLG environment where Sales and Product work closely together and you make an impact at that intersection.
Benefits
  • Real impact: We listen to your feedback – and you actively shape your future and the future of p36.
  • Security & stability: Crisis-proof, permanent contract with 38 hours/week in an innovative, steadily growing environment.
  • Flexibility: Hybrid work, flexible hours and attractive compensation that rewards outstanding performance.
  • Family-friendly: Excellent work–life balance, subsidy for company pension plans and occupational disability insurance.
  • Team & culture: Exceptional team spirit that combines professionalism and fun – we live New Work.
  • Top equipment: Ergonomic workspace, hardware to suit your needs, drinks & snacks, and ample parking.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementB2B SaaSData AnalysisNegotiationCustomer Health MonitoringUpsellingCross-sellingProduct FeedbackCase Study Development
Soft Skills
Relationship BuildingProactive Problem SolvingClear CommunicationConfidenceStakeholder ManagementStrategic ThinkingAdaptabilityCollaborationCustomer AdvocacyTrust Building