Customer Support

• Oversee system integrations and lead enhancements or updates to integration architecture, ensuring seamless coordination between clients, vendors, and internal teams.
• Perform initial analysis of integration issues, including troubleshooting file transmission glitches, identifying root causes, and engaging the appropriate technical resources.
• Plan and execute integration-related projects such as onboarding new vendors, upgrading servers, and implementing or updating communication protocols.
• Coordinate communication with internal management, external partners, and vendors to maintain alignment, resolve issues efficiently, and ensure smooth integration workflows.
• Manage risks arising from changes or errors in partner systems and monitor potential threats to critical application functions.
• Maintain continuous monitoring and execute rapid incident response processes to ensure system reliability.

Integration Support Specialist

QA Engineer

• The QA Automation Engineer designs testing strategies to ensure correct coverage of requirements, determining what should be automated. This role implements automated testing solutions, develops related test plans, writes and executes test cases, reports bugs, and follows up on issues. The engineer works closely with development teams and clients to ensure high product quality, acting as a champion for Quality Control and process improvement. Both automated and manual testing are required.****KEY RESPONSIBILITIES
• · Develop and maintain automated test cases using Playwright and .NET 8.0.
• · Manage and optimize end-to-end (E2E) test pipelines in Azure DevOps.
• · Monitor and report the status of automated tests, identifying failures and trends.
• · Create and maintain test plans within Azure DevOps.
• · Author and manage User Stories and Tasks in Azure DevOps to support QA activities.
• · Collaborate closely with DevOps engineers to ensure seamless CI/CD integration and test coverage.
• · Participate in sprint planning, reviews, and retrospectives to align QA efforts with development goals.
• · Plans, designs, implements, executes, and reports end-to-end testing for any given requirement independently.
• · Works closely with technical and product teams to triage and resolve issues quickly and efficiently.
• · Contributes to optimization of best test standards and technology by researching new tools, techniques, and design patterns to improve product quality.
• · Isolates, replicates, reports defects, verifies defect fixes, and strives to reduce technical debt.
• · Executes regressions periodically.
• · As part of Agile scrum team, reads and interprets technical documents and requirements, and constantly identifies potential candidates for automation that fit overall test strategy.
• · Builds and designs automated solutions for testing.

OZ

Integration Support Specialist

QA Automation – Playwright