Oxitec

Customer Success Manager

• Respond to customer inquiries and complaints, providing product or service information;
• Process orders, forms, and requests, maintaining a record of customer interactions;
• Responsible for customer portfolio relationships, ensuring project retention and nurturing product enthusiasts’ development;
• Build & execute the strategy to secure distributors and clients trained about our technology and the app;
• Establish and implement customer service practices, building an internal customer-centered culture among the company’s stakeholders;
• Resolve customer issues and identify new opportunities for client satisfaction, connecting clients’ needs to the business strategy;
• Support post-sale activities with strategic and technical product expertise;
• Develop, create, and update managerial reports.

Customer Success Analyst III

Director

• Lead Market Engagement & Business Development in Africa.
• Identify, nurture, and secure new funded partnerships with public health stakeholders, donors, and industry partners.
• Expand and strengthen existing partnerships to maximise impact.
• Develop and execute strategies to position our solutions effectively in African markets.
• Support Global Market Access & BD.
• Contribute to global market access strategies, including APAC, ensuring alignment across regions.
• Engage with governments, regulators, and multilateral organisations to enable product adoption and scale.
• Advise on regulatory and government affairs in key markets to accelerate access.
• Build and maintain strong networks across the African public health ecosystem, particularly malaria-focused organisations.
• Represent the organisation in high-level engagements with WHO and other multinationals to advance product recommendations.
• Support CEO and senior leadership in strategic initiatives, stakeholder management, and global communications.
• Develop compelling proposals, pitches, and partnership frameworks to attract funding and collaboration.
• Drive ideation and research to identify new lines of business and innovative opportunities.
• Represent the organisation in selected public fora, conferences, and media engagements.
• Champion initiatives to convene innovators and build collaborative ecosystems.
• Work closely with cross-functional teams to ensure strong execution of market access plans.
• Provide regular progress reporting and contribute to internal strategy discussions.

Market Access and BD Director

Communications

• Draft and edit corporate materials (press releases, media statements, executive blogs, op‑eds, Q&As, fact sheets, talking points, boilerplates).
• Maintain messaging house and narrative documents; ensure consistency across channels and geographies.
• Coordinate global product/program launch communications, working with program leads and vendors on milestones, assets, and timelines.
• Support issues/crisis readiness: keep media engagement materials and stakeholder Q&As up to date; track potential risks and coordinate responses.
• Work with country/program teams to localise materials and secure approvals; ensure community‑engagement alignment and culturally appropriate messaging.
• Draft briefs/SOWs, manage timelines and deliverables, track budgets, and organise onboarding.
• Own the content calendar across web, social, media, and thought leadership; drive asset production (copy, visuals, short videos, decks) with designers/editors.
• Monitor media and social channels; track coverage, sentiment, and share of voice; produce regular dashboards and campaign reports.

Communications Executive

Program Manager

• Oversee and manage one or more technology programs, ensuring alignment with business objectives.
• Contribute towards the technology program roadmap, highlighting priorities, dependencies and risks.
• Ensure appropriate resource allocation across technology program(s) to meet deadlines and budgets.
• Contribute towards project management best practice across the organisation.
• Travel to Oxitec’s global sites maybe required to support on-site program teams.
• Collaborate with cross-functional, globally distributed teams spanning R&D engineering, regulatory, quality, production and external partners.
• Facilitate regular program review meetings and provide clear, data-driven updates to key internal and external stakeholders across the UK and globally.
• Act as a liaison between technical teams and business units to ensure mutual alignment and understanding of the business goals and constraints.
• Provide technical and administrative support to program teams as required.
• Work across R&D teams to identify and resolve technical and operational issues impacting program and product delivery to time, cost and quality.
• Work with internal and external stakeholders to ensure the efficient execution of field testing meets product development requirements.
• Lead cross-functioning program teams towards delivering innovative business-critical products, within pressured timeframes, to achieve global compliance and drive high-performance.
• Manage budget(s) for technology programs.
• Identify cost-saving opportunities and manage financial risks.
• Identify potential risks across the program(s) and develop mitigation strategies.
• Ensure adherence to organisational compliance standards, including data security and regulatory requirements.

Customer Success Analyst III

Market Access and BD Director

Communications Executive

Global Program Manager