Oxitec

Customer Success Analyst III

Oxitec

contract

Posted on:

Location Type: Office

Location: Campinas • Brazil

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About the role

  • Respond to customer inquiries and complaints, providing product or service information;
  • Process orders, forms, and requests, maintaining a record of customer interactions;
  • Responsible for customer portfolio relationships, ensuring project retention and nurturing product enthusiasts’ development;
  • Build & execute the strategy to secure distributors and clients trained about our technology and the app;
  • Establish and implement customer service practices, building an internal customer-centered culture among the company’s stakeholders;
  • Resolve customer issues and identify new opportunities for client satisfaction, connecting clients’ needs to the business strategy;
  • Support post-sale activities with strategic and technical product expertise;
  • Develop, create, and update managerial reports.

Requirements

  • Bachelor’s degree in Biology or related areas/Equivalent experience;
  • Experience in Customer Servicing of innovative/biotechnological products;
  • Excellent communication skills, both written and oral;
  • Well-developed organizational skills;
  • Proficient with using Excel and PowerPoint presentation softwares;
  • Advanced English level;
  • Availability to domestic traveling and time flexibility for weekends and holidays.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
customer serviceorder processingmanagerial reportingbiotechnological productsproduct expertise
Soft Skills
communication skillsorganizational skillscustomer relationship managementproblem-solvingstrategic thinking
Certifications
Bachelor’s degree in Biology