Owner.com

Product Marketing

• Increase total ARR contribution
• Build and improve billing systems, CPQ flows, Salesforce syncs
• Evolve Salesforce infrastructure toward a headless architecture
• Build platform to apply AI across funnels
• Create a unified lead funnel spanning Growth
• Partner with Engineering, Analytics, RevOps, Sales, Marketing, Partnerships, Finance, and Launch

Product Manager – GTM Product

Software Engineer

• Schedule and coordinate a high volume of candidate interviews.
• Communicate with candidates to provide updates and ensure a positive experience.
• Maintain accurate data in our applicant tracking system (ATS).
• Support the recruitment team with administrative tasks, logistics and ad-hoc projects.

Talent Coordinator – Engineering

Customer Success Manager

• lead the team responsible for our most valuable and complex customer relationships.
• manage and develop a team of Customer Success Managers focused on delivering a high-touch, strategic customer experience while driving retention, expansion, and measurable business outcomes for these accounts.
• collaborate closely with the SVP of Customer Success and cross functional partners to ensure our most strategic customers are successful and continue to grow with Owner.

Senior Manager, Customer Success – Enterprise

Full-stack Engineer

• Build autonomous restaurant operations software and innovate new interaction models between operators and software
• Work on mission-critical systems that directly impact guest experience with our product, restaurant revenue and reputation, and operate as a leader in reliability and scale
• Build systems in a domain with rich real-time data loops with immediate customer feedback, and have a direct impact on Owner’s revenue trajectory by greatly reducing support tickets and churn
• Demonstrate extreme ownership across workflows spanning ordering, kitchens, delivery, and fulfillment

Staff Software Engineer, RestX

• Build autonomous restaurant operations software and innovate new interaction models between operators and software
• Work on mission-critical systems that directly impact guest experience with our product, restaurant revenue and reputation
• Build systems in a domain with rich real-time data loops with immediate customer feedback, and have a direct impact on Owner’s revenue trajectory by greatly reducing support tickets and churn
• Demonstrate extreme ownership across workflows spanning ordering, kitchens, delivery, and fulfillment

Senior Software Engineer, RestX

Support Engineer

• Own the POS escalations channel — triage, validate, and resolve incoming bug reports and technical questions from CS, Launch, and Engineering
• Reproduce and confirm bugs; provide Engineering with clear steps to reproduce, root-cause insights, and relevant logs from Datadog or other tooling
• Resolve and filter out non-bugs (config issues, user error, expected behavior) so Engineering stays focused on roadmap work
• Handle issues that require elevated access: production DB lookups, internal scripts, Datadog queries, network tab investigation
• Be a true partner to the POS Engineering team — know the product and codebase well enough to flag what matters and provide real context when escalating
• Build relationships with CS and Launch to help them troubleshoot POS issues more independently over time
• Identify patterns in escalations and surface knowledge gaps back to Enablement
• Partner with Enablement to flag and shape documentation and knowledge base updates — new content, revisions, and gaps surfaced from real escalations
• Advocate for customers and influence POS product direction through structured feedback

Technical Support Engineer – POS

Product Manager

• Own the understand half of reporting end-to-end — data models, the builder experience, curated reports operators reach for daily, drill-down behavior, the mobile experience, and the migration path from where we are today.
• Own the anticipate half in partnership with our AI team — surface what's coming for an operator based on their business and history, and the suggestions that help them hit their goals.
• Define the data foundation that scales reporting across the full restaurant business (sales, menu, guests, payouts, labor, loyalty) so both halves of the product compound over time.
• Make reporting a stated reason restaurants choose Owner — showing up in customer feedback, sales conversations, and renewals as a reason they stay.
• Be the loudest voice for our customers on this product. Pull signal from support tickets, ride-alongs, churn conversations, and the active backlog — and turn it into the next set of priorities.

Senior Product Manager, Reports

Platform Engineer

• Own and scale build automation — design, build, and maintain our CI/CD infrastructure (pipelines, runners, artifact storage, signing agents, self-hosted macOS runners); ensure developers across backend, frontend, and mobile can iterate quickly without worrying about builds breaking down
• Take charge of our mobile pipelines, with particular focus on iOS: automate versioning, provisioning profile management, keychain handling, automated signing, .ipa generation, TestFlight distribution, and App Store submission via Fastlane or native tooling
• Embed quality and traceability into build stages — integrate linting, on-device tests (XCTest, Espresso, Appium), code coverage metrics, and build-state dashboards to reduce flakiness and turnaround time
• Apply an SRE mindset to delivery — model build success/failure ratios as SLIs, define error budgets, track pipeline latency (time to green), and build alerts so broken builds are fixed within minutes
• Automate for speed and reliability — build caching, parallel job orchestration, staging environment mirroring (via Terraform), and fast rollback workflows so every pipeline is idempotent and traceable.
• Champion cross-team collaboration — coach developers on writing reliable Makefile/Gradle/Xcode configurations, secure signing practices, and branching models.
• Lead incident response for build failure — serve on rotational pager for CI systems, drive blameless post-mortems, and automate resilient fallback logic (e.g. fallback runners, sourced caching).
• Strategize adoption of next-gen tools — evaluate options like GitHub’s macOS runners, Bamboo, Bitrise, or Codemagic to support future iOS scale and cross-platform parity.

Staff Build Platform Engineer – Mobile

Compliance

• Drive compliance efforts to unlock business capabilities
• Secure Owner by helping teams successfully prevent and remediate vulnerabilities
• Help teams build better and more secure systems by avoiding pitfalls of risk.
• Advise senior leadership in regards to handling security risk at Owner.

Governance Risk and Compliance Lead

Product Designer

• Shape product direction by partnering closely with engineering, product, and leadership
• Own design work end-to-end, from early exploration and prototyping through build and production
• Design thoughtful, scalable experiences across the entire customer journey
• Contribute to and advance design systems, patterns, and quality

Senior Product Designer

• Help build the foundation for secure access at Owner — design and improve the authentication and authorization systems that power every product surface across the platform.
• Own critical auth infrastructure end to end — contribute to systems for login, sessions, token management, service-to-service auth, account security, and access enforcement.
• Improve reliability and observability — instrument auth services with the alerting, dashboards, and runbooks needed to detect issues quickly and keep critical access flows healthy.
• Raise the security bar — identify risks, improve controls, and help ensure authentication and authorization are designed thoughtfully from the beginning, not added as an afterthought.
• Leverage AI tools to move faster — use AI tooling to accelerate your work, from writing and reviewing code to exploring solutions and automating repetitive tasks.
• Help us build a great team — interview candidates, share technical context, and raise the bar for how we build.

Senior Software Engineer, Identity and Access Management

• Help build the foundation for secure access at Owner
• Own critical auth infrastructure end to end
• Improve reliability and observability
• Raise the security bar
• Leverage AI tools to move faster
• Help us build a great team

Senior Software Engineer, Payments

• Drive measurable improvements in customer retention by operationalizing value realization, adoption, proactive account management, and risk mitigation across the entire customer portfolio
• Continue to drive the team towards a proactive, lifecycle-driven engagement model - focused on driving customer outcomes; establishing clear operating cadences, resourcing/org design, health scoring, and playbooks that scale with the business
• Recruit, coach, and develop a team of CSMs and managers with a high bar for accountability, intellectual curiosity, and customer obsession - across all customer segments / products
• Build AI-augmented workflows across the CS motion - from health scoring and predictive analytics to customer communication and just-in-time enablement
• Partner across onboarding, support, product, and sales to deliver a seamless, consistent post-sale experience
• Serve as the voice of the customer to Product, Engineering, and Marketing - translating feedback into actionable insights that shape the roadmap and GTM strategy

Director of Customer Success Management

Customer Support

• Consistently deliver a hospitality-driven, empathetic call and message tone that reflects Owner’s standards for care, professionalism, and respect, even in high-pressure or emotionally charged situations
• Deliver timely, accurate, and empathetic support across a high volume of inbound phone calls, as well as some chats and emails from restaurant owners and their guests
• Effectively manage multiple concurrent conversations and tasks, maintaining strong organization, prioritization, and follow-through across all workstreams
• Take ownership of complex or high-priority issues, using structured problem-solving, sound judgment, and clear communication to drive resolution
• Consistently meet or exceed a 90%+ customer satisfaction score while maintaining quality and accuracy
• Document customer interactions clearly and thoroughly in Salesforce to ensure continuity, visibility, and accountability
• Collaborate closely with teammates in Slack to provide consistent, high-quality support and a strong team experience
• Share knowledge, feedback, and best practices that raise the bar for the entire support team
• Identify patterns and recurring issues, and surface insights that help improve tools, processes, and documentation for customers and internal teams

Product Manager – GTM Product

Talent Coordinator – Engineering

Senior Manager, Customer Success – Enterprise

Staff Software Engineer, RestX

Senior Software Engineer, RestX

Technical Support Engineer – POS

Senior Product Manager, Reports

Staff Build Platform Engineer – Mobile

Governance Risk and Compliance Lead

Senior Product Designer

Senior Software Engineer, Identity and Access Management

Senior Software Engineer, Identity and Access Management

Senior Software Engineer, Payments

Director of Customer Success Management

Customer Support Representative