Owner.com

Customer Marketing Manager

Owner.com

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $115,000 - $140,000 per year

Job Level

Mid-LevelSenior

About the role

  • Lead campaigns (email, push, SMS, webinars) that increase adoption and retention.
  • Partner with Customer Success to develop content and resources that drive product engagement and make restaurants more successful.
  • Launch scalable customer programs that highlight new features, keep customers excited, and improve overall configuration and usage.
  • Build materials that support CSMs in their customer conversations and help customers self-serve through our help center.
  • Track the impact of your initiatives through key metrics like adoption, engagement, and retention.

Requirements

  • 4+ years’ experience in customer marketing, lifecycle marketing, or product marketing (B2B SaaS or B2C at scale).
  • Proven ability to influence customer behavior through effective content and communications.
  • Strong storyteller with excellent writing skills across channels (email, in-app, webinars, educational content).
  • Comfortable working cross-functionally, especially with Customer Success and Product Marketing.
  • Analytical mindset — able to measure the impact of campaigns and optimize for retention.
  • Excitement to be part of a growing team and help shape the foundation of Customer Marketing at our company.
Benefits
  • The estimated base salary range for this role is $115k - $140k USD, plus a generous pre-IPO equity package
  • Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer marketinglifecycle marketingproduct marketingcontent developmentcampaign measurementdata analysiscustomer engagementretention strategiesemail marketingwebinar production
Soft skills
storytellingwriting skillscross-functional collaborationinfluencinganalytical mindsetcommunicationteamworkcustomer focusadaptabilitycreativity
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