Customer Service Representative
Owens & Minor
full-time
Posted on:
Location Type: Remote
Location: Missouri • United States
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Salary
💰 $21 per hour
Job Level
About the role
- Review and Process orders via fax and electronic platforms
- Make outbound calls to patients and referrals as needed
- Utilize tools and resources to assist in order entry
- Use full product knowledge of Byram therapies to service patients
- Communicate effectively with patients, teammates healthcare professionals and sales team
- Consistently meet required Key Performance Indicators (KPI’s)
- Perform other duties as required
Requirements
- High School Diploma or equivalent required
- 1-2 years of customer service experience required
- Call center experience preferred
- Excellent written and verbal communication skills
- Proficient with MS Office and the ability to navigate multiple platforms
- Ability to learn our brand products and therapies
- Strong customer service skills with the ability to resolve patient concerns
- Demonstrate soft skills to enhance patient experience
Benefits
- Medical, dental, and vision care coverage
- Paid time off plan
- 401(k) Plan
- Flexible Spending Accounts
- Basic life insurance
- Short-and long-term disability coverage
- Accident insurance
- Teammate Assistance Program
- Paid parental leave
- Domestic partner benefits
- Mental, physical, and financial well-being programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order processingcustomer servicecall center experienceproduct knowledgeKPI management
Soft Skills
communication skillsproblem-solvinginterpersonal skillsteamworkcustomer resolution
Certifications
High School Diploma