Owens Corning

HR Systems Lead

Owens Corning

full-time

Posted on:

Location Type: Office

Location: Orlando • Florida • Ohio • United States

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Job Level

Senior

Tech Stack

ServiceNow

About the role

  • develop and maintain a working knowledge of OC’s configuration of HR systems
  • ensure all system architectural documentation and configuration documents are maintained and reflective of current design and structure
  • using the ServiceNow toolset, manage support tickets for these systems and provide troubleshooting, assessment and resolution to users
  • proactively escalate unresolved issues to HR systems leaders and/or advanced supplier partner support and monitor support tickets to ensure service level agreements are met
  • monitor aging tickets and engage with appropriate resources to ensure the issue is brought to timely resolution consistent with HR Excellence expectations
  • support accurate and timely delivery of US/CAN payroll operations and associated vendor management of BPO partner for payroll processing, garnishments, taxes, check printing and year-end document distribution
  • perform various maintenance and testing activities as directed by the HR Systems Leaders in support of the various HR cycles
  • stay current on system functionality, new features and benefits that come with the quarterly releases
  • lead various maintenance and testing activities
  • manage user access and permissions to the various systems
  • perform continuous improvement actions to create a stable, effective and efficient support environment
  • collaborate and connect the dots with team members to ensure smooth end user experience
  • develop, support and deliver training initiatives for HR system users to ensure system processes are consistently followed and understood throughout the organization
  • work on projects supporting the broader HR Systems roadmap
  • perform assigned tasks consistent with the project plan to ensure outcomes are delivered within scope, cost and timeline
  • perform requirements definition, vendor management, testing, process development and system workbook documentation
  • proactively identify risks and escalate issues for management action and resolution
  • drive the organization to achieve stable operations and continuous improvement with a focus on process efficiency, regulatory compliance and flawless execution
  • communicate proficiently with Canadian HR partners and vendors in French and English to ensure technical and functional business needs are met and properly documented

Requirements

  • Bachelor’s degree or foreign equivalent in Human Resources, Information Technology, Business Administration, or a related field
  • five (5) years of progressively responsible experience in the job offered or related occupation
  • utilizing experience with HR systems including payroll and HRIS and timekeeping, permissions/security, and reporting toolsets
  • utilizing experience with clous-based technologies and utilizing external partners for work delivery
  • working with Workday and SAP SuccessFactors Human Capital Management including system administration, configuration and testing
  • diagnosing, troubleshooting and resolving HR system-related issues
  • creating and maintaining concise documentation for system processes and procedures, including testing scenarios and outcomes and standard operating procedures
  • utilizing Technical Project Management and IT Change Control methodology to implement and support HR system changes for a global organization
  • applying knowledge of continuous improvement methodologies for root cause analysis/elimination
  • utilizing experience with North American payroll policies
  • Employer will accept two (2) years of related work experience as meeting the Bachelor’s degree requirement
Benefits
  • Telecommuting and/or working from home may be permissible pursuant to company policies
  • UKG WFM certificate required
  • Proficiency in French required
  • 25% national travel required
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HR systemspayrollHRIStimekeepingpermissions/securityreporting toolsetsWorkdaySAP SuccessFactorsTechnical Project ManagementIT Change Control
Soft Skills
troubleshootingcommunicationcollaborationcontinuous improvementrisk identificationtraining deliveryproject managementproblem-solvinguser supportdocumentation