OVME Aesthetics

Manager

• Oversee and manage the daily operations of the Studio, ensuring efficient and effective delivery of services to clients.
• Supervise and provide guidance to the Studio staff, including aesthetic practitioners, medical aestheticians, medical assistants, and front desk personnel, fostering a positive and collaborative work environment.
• Monitor and analyze key performance indicators (KPIs) to evaluate the Studio’s performance, identify areas for improvement, and implement appropriate strategies.
• Prepare regular reports on the Studio’s activities, financial performance, and operational metrics for management review.
• Implement operational policies, procedures, and standards to ensure consistent high-quality service delivery.
• Coordinate and optimize the appointment scheduling system to maximize productivity while maintaining excellent patient care.
• Monitor and maintain inventory levels of medical and aesthetic supplies, equipment, and products, ensuring their availability and proper storage.
• Collaborate with the clinical team to ensure seamless coordination and communication between the clinical and administrative aspects of the Studio.
• Conduct regular staff meetings to facilitate effective communication, address concerns, and provide ongoing training and development opportunities.
• Manage client inquiries, feedback, and complaints, ensuring timely and satisfactory resolution while maintaining a high level of customer service.
• Oversee the implementation of marketing and promotional strategies to attract new clients and enhance client retention.
• Ensure compliance with relevant regulations, including health and safety standards, privacy laws, and licensing requirements.

Studio Manager

• The Facilities Maintenance & Equipment Manager is a highly organized and solutions-oriented leader responsible for the care, maintenance, and operational readiness of OVME’s 27 retail Studio locations. This role will develop and lead preventative maintenance programs, coordinate active repair needs across core facilities functions (HVAC, plumbing, electrical, locksmith, carpet/upholstery cleaning, janitorial), and build out OVME’s first asset management program for medical-grade equipment.
• Through close partnership with the Operations and Finance teams, this role, reporting into the Director, Operations, ensures alignment with business priorities and budgeting while maintaining safety, service continuity, and operational excellence across all Studio locations.

Facilities and Equipment Maintenance Manager

Director

• The Director of Planning & Allocation is a strategic and highly-detailed leader responsible for driving OVME's financial strategy and ensuring sales, margin, gross profit, and inventory objectives are met
• Design and implement processes to support a high-growth company with evolving product and service offerings
• Develop, execute and lead the company’s Sales and Operations Planning (S&OP) process to align finance, marketing, operations and field with strategic revenue and gross margin goals
• Lead Open-to-Buy (OTB) management, including demand and supply planning, aligning buying strategies, inventory flow, and markdown optimization
• Provide actionable insights from multiple data sources to guide business decisions and respond to shifts in consumer demand and studio performance
• Oversee financial reviews and milestone meetings for planning, buying, margin, and inventory; provide consolidated company KPI analysis
• Monitor market trends and competitive activities to adapt strategies and maintain competitive edge
• Direct end-to-end inventory planning from pre-season financial planning to in‑season execution to optimize productivity and markdown strategies
• Oversee studio performance and inventory levels to drive sell-through rates and strategic promotions
• Evaluate ROI of new product and service opportunities and assess risks versus upside
• Oversee master data management and weekly publication of standard and ad hoc reporting
• Implement standardized reports for merchandise OTB, product and service category recaps, selling and hindsight documents
• Identify opportunities to streamline and standardize processes for merchandise planning and allocation
• Lead integration and adoption of advanced analytics and new technology solutions to improve forecasting and inventory management
• Maintain continuous improvement, efficiency, agility, and automation focus
• Build strong partnerships with corporate teams, studio teams, vendors and suppliers to execute strategic initiatives
• Drive continuous improvement by implementing tools, processes, and automation that enhance efficiency and speed to market
• Act as a thought leader in inventory planning and studio operations
• Hold weekly update calls with finance, marketing, operations and studio leaders to review studio performance
• Conduct regular meetings with corporate and studio teams to provide actionable insights that optimize inventory management

Studio Manager

Facilities and Equipment Maintenance Manager

Director of Planning and Allocation