Ovation Healthcare

Senior ServiceNow Administrator

Ovation Healthcare

full-time

Posted on:

Location Type: Remote

Location: Tennessee • United States

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Job Level

Senior

Tech Stack

ITSMServiceNow

About the role

  • Manage ServiceNow instance health, upgrades, and patches.
  • Configure and maintain ServiceNow modules (ITSM, ITOM, SPM, ITAM, SecOps, etc.).
  • Monitor performance and troubleshoot issues to ensure platform stability.
  • Create and manage user roles, groups, and permissions.
  • Ensure compliance with security and governance policies.
  • Implement advanced UI policies, business rules, workflows, and notifications.
  • Lead integrations with third-party systems and APIs.
  • Identify opportunities for automation and process optimization.
  • Maintain documentation for configurations, processes, and procedures.
  • Develop and maintain dashboards and reports for stakeholders.
  • Provide mentorship and guidance to junior administrators.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 5+ years of experience administering ServiceNow in an enterprise environment.
  • Strong understanding of ITIL processes and ServiceNow architecture.
  • ServiceNow System Administrator and Implementation Specialist Certifications.
  • ITIL v4 Foundation Certification.
Benefits
  • Reliable high-speed internet connection is required for all remote/hybrid positions.
  • Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities.
  • A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNow administrationServiceNow modules configurationUI policiesbusiness rulesworkflowsAPI integrationsautomationprocess optimizationdashboard developmentreporting
Soft Skills
mentorshipguidancetroubleshootingperformance monitoringdocumentation
Certifications
ServiceNow System Administrator CertificationServiceNow Implementation Specialist CertificationITIL v4 Foundation Certification