Ovation Healthcare

Senior ServiceNow Administrator

Ovation Healthcare

full-time

Posted on:

Location Type: Remote

Location: Remote • Tennessee • 🇺🇸 United States

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Job Level

Senior

Tech Stack

ITSMServiceNow

About the role

  • Manage ServiceNow instance health, upgrades, and patches.
  • Configure and maintain ServiceNow modules (ITSM, ITOM, SPM, ITAM, SecOps, etc.).
  • Monitor performance and troubleshoot issues to ensure platform stability.
  • Create and manage user roles, groups, and permissions.
  • Ensure compliance with security and governance policies.
  • Implement advanced UI policies, business rules, workflows, and notifications.
  • Lead integrations with third-party systems and APIs.
  • Identify opportunities for automation and process optimization.
  • Maintain documentation for configurations, processes, and procedures.
  • Develop and maintain dashboards and reports for stakeholders.
  • Provide mentorship and guidance to junior administrators.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 5+ years of experience administering ServiceNow in an enterprise environment.
  • Strong understanding of ITIL processes and ServiceNow architecture.
  • ServiceNow System Administrator and Implementation Specialist Certifications.
  • ITIL v4 Foundation Certification.
Benefits
  • Reliable high-speed internet connection is required for all remote/hybrid positions.
  • Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities.
  • A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNow administrationServiceNow modules configurationUI policiesbusiness rulesworkflowsAPI integrationsautomationprocess optimizationdashboard developmentreporting
Soft skills
mentorshipguidancetroubleshootingperformance monitoringdocumentation
Certifications
ServiceNow System Administrator CertificationServiceNow Implementation Specialist CertificationITIL v4 Foundation Certification