OutSta

Insurance

• Assist with Auto Insurance (preferably Florida) and Home Insurance transactions, including new policies, renewals, endorsements, and cancellations.
• Work directly with the insurance companies we partner with, ensuring accurate communication and processing of policy changes.
• Handle client inquiries regarding policies, coverage, deductibles, premiums, and benefits.
• Answer incoming calls in a professional manner, collect necessary information, and provide accurate guidance.
• Follow established procedures when the answer is unknown, including escalating or following up with the appropriate department.
• Maintain accurate client records, documentation, and correspondence.
• Provide administrative support, including processing payments, sending emails, and handling follow-ups with clients and carriers.
• Support insurance agents and adjusters with client intake and claims documentation.
• Deliver excellent customer service in both English and Spanish; additional languages are a strong plus.

Bilingual Insurance Assistant