Outsourced Staff

Prompt Engineer – Conversational AI

Outsourced Staff

full-time

Posted on:

Origin:  • 🇵🇭 Philippines

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Job Level

Mid-LevelSenior

Tech Stack

PHP

About the role

  • Design, write, and optimise prompts for conversational AI systems, including voice agents, chatbots, and multi-channel assistants.
  • Translate business requirements into effective conversational flows and dialogue structures.
  • Collaborate with developers, linguists, and QA testers to improve AI responses and reduce errors.
  • Analyse transcripts and call/chat logs to identify improvement opportunities.
  • Conduct A/B testing and fine-tuning of prompts to maximise accuracy, compliance, and user satisfaction.
  • Document prompt libraries, version changes, and testing results for knowledge transfer.
  • Ensure that prompts reflect brand voice, regulatory compliance, and cultural context (AU/PH/US/EU markets).
  • Contribute to the design of AI Receptionists, Customer Service Agents, Sales Agents, and custom solutions across different industries.

Requirements

  • Strong background in linguistics, communications, AI/ML, or computer science (or equivalent practical experience).
  • Proven experience working with LLMs (OpenAI, Anthropic, Cohere, etc.) or conversational AI platforms.
  • Understanding of NLP principles, dialogue management, and AI behaviour shaping.
  • Exceptional writing and editing skills with a focus on clarity and tone adaptation.
  • Ability to analyse data, spot patterns, and recommend improvements.
  • Experience with tools like Make, Zapier, APIs, or custom AI integrations is a plus.
  • Familiarity with compliance frameworks (e.g. debt collection, finance, healthcare, IT support) is highly regarded.
  • Problem-solving mindset, with attention to detail and creativity.