Outsourced Doers

Product Specialist

• Develop: Design style guides, lead magnets, slide packs, social media templates, and more using Canva and Figma.
• Optimize & Test: Ensure all creative assets are visually appealing, optimized, and ready for use across platforms.
• Collaborate: Work with team members to align designs with brand strategy and update as needed.
• Feedback & Innovation: Incorporate feedback and stay current on design trends to improve quality and creativity.
• Create visually compelling, high‑converting brand kits and digital assets that resonate with clients’ brands.
• Collaborate with the team to ensure consistency, test for optimal performance, and bring fresh, innovative ideas to enhance visual output.

Design Product Specialist, Pooling

Social Media Manager

• Research and plan content and write captions
• Build 30-day social calendars
• Ensure posts are engaging, on-brand, and tailored for each platform
• Optimize and test content to improve engagement and conversion
• Collaborate with design teams to align visuals and messaging
• Incorporate feedback and stay current on social trends
• Work closely with other specialists to ensure consistency and deliver conversion-focused content
• Create content to help Founders grow their presence

Social Media Specialist – Pooling

Customer Success Manager

• Handle escalations with the goal of resolving within KPI and providing troubleshooting support for team members (Escalation Resolution - ~60% of role)
• Manage the day-to-day performance of the Client Experience Specialist Team, conduct quarterly performance reviews, and follow processes for recruiting, inducting, and training new staff (People Leadership - ~10%)
• Review procedures and client experience pathways for improvements, analyze client data to improve the client experience, and assist in creating and reviewing policies and practices (Process Management and Client Experience Improvement - ~20%)
• Identify processes and tasks that can be automated or handed to admin teams and manage training and handover of any identified tasks (Automate or Outsource Tasks - ~5%)
• Manage Net Promoter Score (NPS) surveys and response processes, consistently monitor NPS, and implement new initiatives to grow NPS (Manage Client Success NPS - ~5%)
• Work schedule: PST/other work hours, 40 hours per week; remote - 100% work from home