Quality Assurance Analyst

Outsourced Doers

Quality Assurance Analyst ensuring quality standards and coaching for sales and onboarding teams at Outsourced Doers. Focused on enhancing customer experiences and operational performance.

Posted 6/20/2026full-timeRemote • 🇵🇭 PhilippinesJuniorWebsite

About the role

Key responsibilities & impact

Conduct regular quality audits on Sales and Onboarding calls.
Provide detailed quality monitoring scorecards and actionable feedback.
Deliver coaching sessions to improve operational performance.
Document coaching sessions, ensuring accountability and corrective action implementation.
Prepare and maintain reports to track quality trends and team productivity.
Collaborate with internal stakeholders to maintain consistent QA standards.
Assist in refining sales and onboarding strategies through quality insights.

Requirements

What you’ll need

At least 1-3 years of Experience in Quality Assurance Management, or Elements of QA in their past roles
Sales experience and familiarity with sales performance metrics.
Understanding of Outsourced Doers' product offerings (training provided).
Knowledge of lead generation, digital marketing tools, social media platforms, and SEO best practices is a plus.
Proficiency in CRM software, Google Workspace, and Google Docs.
Strong interpersonal, communication, and negotiation skills.
Excellent analytical skills with a high attention to detail.
Ability to provide constructive coaching and influence positive change.
Ability to work autonomously and drive results.
Strong Adaptability, problem-solving skills, and emotional intelligence.

Benefits

Comp & perks

Flexible Work Environment: Enjoy the freedom of working remotely.
Growth Opportunities: Be part of an agile, rapidly growing company with endless opportunities for career advancement.
Global Impact: Be part of a team that supports entrepreneurs worldwide.
Rewarding Environment: Competitive salary, collaborative culture, and professional development opportunities.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Quality Assurance ManagementSales performance metricsLead generationDigital marketing toolsSEO best practicesCRM softwareGoogle WorkspaceGoogle DocsAnalytical skillsCoaching

Soft Skills

Interpersonal skillsCommunication skillsNegotiation skillsAttention to detailConstructive coachingInfluencing changeAutonomyAdaptabilityProblem-solving skillsEmotional intelligence